Teammate Relations Consultant

4 weeks ago

Myrtle Point, Oregon, United States SCA Health Full time
Teammate Relations Consultant

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- United States
- Surgical Care Affiliates
- Human Capital
- Regular
- Full-time
- 1
- USD $88,000.00/Yr.
- USD $88,000.00/Yr.
- 39233

Inhouse

Job Description

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

- We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
- We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
- We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
- We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

As the Teammate Relations Consultant, you will be seen as a subject matter expert within the Teammate Relations function inside the People Team. You will work closely and collaboratively with HR Business Partners and other HR Centers of Service leaders to provide an exceptional, equitable and compliant teammate relations experience to teammates, leaders and other stakeholders. This role will primarily consist of conducting all levels of investigations and involve ensuring up to date and compliant company policies and practices, driving the enterprise teammate relations strategy and developing internal procedures and processes for the Teammate Relations Team.

Accountabilities/Responsibilities:

Reporting to the Director of Teammate Relations, the TM Relations Consultant is responsible for conducting end to end teammate investigations in accordance with SCAH policies and procedures and will be responsible for all polices and compliance related initiatives and tasks for SCAH HR. The TM Relations Consultant will work across the enterprise in a way that supports all corners of the business from Support Services to the Field. The ideal candidate will be able to handle sensitive and confidential information while conducting high quality professional and impartial situational investigations.

- Impartially investigate complex teammate relations issues and prepare thorough reports, clear communication and recommendations of the findings.
- Serve as a subject matter expert on policy interpretation and maintain consistent approaches in recommendations.
- Use data to spot trends or hotspots for teammate relations issues in order to make proactive recommendations on training, education and other relevant programs.
- Consistently create, review, maintain and interpret policy and compliance activities including audit response and teammate handbook.
- Participate in training and education of Human Resources team on policy interpretation and compliance activities.
- Continually improve processes and procedures to become the best possible partner to HR COS stakeholders and the teammates and leaders served.
- Interface with relevant stakeholders in Legal and Compliance in order to achieve shared goals and strategies.
- Remain current on Federal, State and local laws.
- All other duties as assigned.

- BA/BS Preferred
- 5+ years of Human Resources or a related teammate support experience
- Ability to handle sensitive and confidential information with discretion
- Ability to prioritize and reprioritize tasks.
- Ability to provide clear and reasonable recommendations regarding the findings of an investigation.
- Proficiency in using Microsoft Office (Word, Excel and PowerPoint).
- Strong communication and analytical skills.
- Strong organization skills, detail oriented, and ability to multitask in a challenging environment.
- Experience with any or all the following platforms preferred: Microsoft Teams, Zoom, ServiceNow, iCIMS and UltiPro

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