Business Operations Specialist
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- Owns the End-to-End (E2E) Business Processes as defined by the Business Process Catalog (BPC)
- Defines detailed business processes across Levels 4–6
- Works with Dealers to generate requirements based on business processes
- Partners with Product Teams to determine fit/gap against Dynamics 365 capabilities
- Leads Dealer Discovery Workshops and prepares materials/questions
- Validates gap solutions with Dealers
- Sources insights from the Dealer Advisory Board (DAB)
- Maintains Mavim (process flows, documentation, operational playbooks)
- Coaches Dealers on Dynamics 365 and Client Converge Suite
- Business Process Modeling analysis and improvement Typical task breakdown:
- This role requires extensive collaboration with North American Client dealers, product teams, business stakeholders, and implementation partners to facilitate discovery workshops, validate business processes, refine requirements, and support solution design decisions.
- Success in this position depends on real-time engagement during U.
S. business hours, frequent interaction with dealer subject matter experts, and the ability to participate in on-site workshops and process validation sessions when needed.
- The complexity of dealer operations, the need for rapid decision-making, and the highly iterative nature of requirements development make time zone alignment and direct stakeholder access critical to program success.
- effectively support documentation and execution activities, this role serves as the primary interface between dealers and the product organization, requiring deep business engagement, immediate responsiveness, and close partnership with stakeholders throughout the product lifecycle.
- Business Process Flows down to the L5 level
- Mavim repository management
- Documented Dealer Requirements
- Dealer sign-off on Functional Design Documents (FDDs)
- Solution demos to support Dealer education and discovery Work environment: 3x days in office Education & Experience Required:
- Degree or Finance or Accounting certifications
- 2-4 years experience in this capacity Required Technical Skills (Required)
- Experience with Microsoft Dynamics 365 or similar ERP platforms
- Experience working with global stakeholders and customers
- Mavim repository management
- Documented Dealer Requirements
- Dealer sign-off on Functional Design Documents (FDDs)
- Solution demos to support Dealer education and discovery
- Business Process Flows down to the L5 level
- Mavim repository management
- Documented Dealer Requirements
- Dealer sign-off on Functional Design Documents (FDDs)
- Solution demos to support Dealer education and discovery Soft Skills (Required)
- Workshop facilitation and stakeholder alignment
- Process modeling tools (Mavim or similar)
- Strong communication and documentation skills
- Ability to translate business needs into system requirements
- Analytical and structured thinking
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