Bilingual Producer Service Representative
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Location:
Chicago, IL Duration: 6 Months (CTH) Bilingual candidates only Job Hours: Our hours Monday – Friday are 9:30am-6:00pm CST Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. RESPONSIBILITIES
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Supporting Field Sales agents with insurance product information
• Assist with basic technical troubleshooting
• Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
• Learn soft skills while communicating with customers
• Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.
• Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Learn all policy product lines, all procedures for the core and worksite calls.
• Provides support for business partners as needed.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS
• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to remain calm in stressful situations.
• Supplemental insurance knowledge and licensing is a plus.
• Bilingual language proficiency
• Bilingual skills (verbal, written, read) COMPETENCIES
• Problem solving – take an organized and logical approach to thinking through problems and complex issues
• Initiative – Willing to do more than is required or expected
• Adaptability – ability to redirect personal efforts to respond to changing environment
• Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes Qualifications
- External EDUCATION AND EXPERIENCE
• High school diploma or general education degree (GED); Associate degree preferred.
• 2+ years’ experience in a contact center environment preferred.
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