Customer Service Representative

2 weeks ago

Erlanger, United States Newly Weds Foods Full time
Job Details

The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers. The CSR will ensure customer satisfaction by taking complete responsibility for each customer's order and ensuring that all requirements are met.

Essential Functions
  • Effectively receives, processes, and monitors customer orders from inception to delivery while working and communicating with the production, shipping, purchasing, R&D, transportation, and sales departments. Ensures current and future needs and issues are addressed to customer satisfaction.
  • Performs various duties, including the entry and processing of orders, cancellations, modifications, product specifications, and other requirements.
  • Utilizes conflict resolution skills to courteously and accurately respond to customer inquiries and concerns. Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions to resolve issues.
  • Ensures that customer data and orders are accurate and updated in the database at all times.
  • Maintains comprehensive knowledge of Newly Weds Foods' products and services.
  • Perform other duties assigned.
Requirements
  • A minimum of 2 years as a customer service representative in a manufacturing environment. Food Manufacturing and Traffic experience is a plus.
  • Impeccable phone manners.
  • Superior computer skills (AS400, Excel, Word).
  • Strong Communication (Written & oral) skills required. Bi-lingual in Spanish is a plus.
  • Strong analytical, reasoning, time management, and project management skills required.
  • Ability to coordinate multiple tasks in a fast-paced atmosphere with a sense of urgency; strong organization skills required.
Work Environment: This is a fast-paced, office setting, manufacturing - food production.

Benefits: This is a full-time position, eligible for benefits.
  • Medical Insurance
  • Prescription Drug Plan
  • Dental/Vision Insurance
  • Employee Incentive Plan
  • Flexible Spending Account
  • Cash Accumulation Plan-401K
  • Life/AD&D Insurance
  • Short- Term/Long-Term Disability
  • Vacation Plan
  • Paid Holidays
  • Employee Assistance Program
  • Adoption Assistance Program
  • Tuition Reimbursement
  • Maternity/Paternity Leave
  • Pet Insurance

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. New Weds Foods is an Equal Opportunity Employer.

Newly Weds Foods will only employ those who are legally authorized to work in the United States without assistance or support from Newly Weds Foods. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

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