We are a seasonal property with positions starting May 9, 2024 until October 2024.

For our international applicants, please note we do not have any LMIA spots available at this time.

We are seeking a highly organized and detail-oriented individual to join our team as a Night Audit at our seasonal lodge in the Canadian Rockies.

The position of Night Auditor is responsible for night reconciliation of all revenue-based transactions in addition to data pooling mechanical information, labour information, and other information as required. It is a Front Desk Position, and while taking reservations are light, customer service and helping guests is always a priority. The positions shift is from midnight to 8:00am, six days per week.

There are security duties to ensure the enjoyment and general safety of the main lodge, guests, and staff. This role requires you to work without supervision and to have a fundamental understanding of how to balance daily cash outs, troubleshoot Microsoft Excel formulas, problem solve, and a good ability to learn new software and computer operations.

Key

Responsibilities:

Perform front desk duties such as checking guests in and out, answering phone calls and responding to guest inquiries. Handling any customer complaints or requests

Reconciliation of all non-cash transactions for all departments

Cross referencing of all till tapes

Following procedure for entering data in reports, including reports such as labour, category, maintenance, and cabin reports.

Adjustments to over/short, refunds

Notifying supervisors of discrepancies

Respond to guest complaints or concerns in a timely and professional manner

Perform other duties as assigned

Security duties such as ensuring the main lodge is locked down and empty of employees, timely lodge perimeter security checks, and monitoring staff accommodation.

Assist tour directors and bus drivers with high service retail purchases

Cross sell and cross promote hotel and restaurant products and services

Occasionally assist housekeeping as required with bed stripping or laundry

Qualifications:

Strong organizational and multitasking abilities

Proficient in Excel and data entry

Excellent written and verbal communication skills

Ability to work well under pressure and handle guest complaints effectively

Prior experience in a similar role is an asset

Must be able to work overnight shifts

Compensation:

Wage: $18/hr plus bonuses.

Staff accommodation is available for employees over the age of 18 at $4.41 per day.

Bonus: If contract is completed you will receive $1 bonus for every hour worked and your rent returned.

Referral Bonus: $500 if both yours and your referrals contract are completed.

If you are a self-motivated individual with a passion for hospitality and excel at data entry, we would love to hear from you. Please apply with your resume and cover letter to be considered for this exciting opportunity.

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