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Service Manager

1 month ago

Bristol, United States Superior Comfort Full time

Overview:

At Superior Comfort Inc., we are passionate about delivering top-tier home services Specializing in heating, A/C, geothermal, and air quality, we stand apart from the competition by focusing solely on what we do best. Our commitment to quality craftsmanship, reliability, and customer satisfaction has earned us a stellar reputation in Rhode Island.

Mission:

As a Service manager in the trade industry, your primary responsibility will be to oversee and manage a team of skilled workers and tradespeople engaged in various home services. You will be responsible for ensuring that all tasks are completed efficiently, safely, and in accordance with industry standards and project specifications. The Service manager plays a crucial role in assisting the GM in the overall leadership of the assigned service center, along with coordinating activities, providing technical guidance and development, and ensuring the overall success of the team and customer satisfaction.

Direct Reports: 25-30 Technicians / Team Leads

Responsibilities:

Team Management

  • Lead and supervise a team of tradespeople and other skilled workers.
  • Implement performance management strategies to set performance expectations, provide feedback, and evaluate team members performance
  • Conduct regular performance evaluations and offer constructive feedback to support employee development and improvement.
  • Delegate tasks and responsibilities to team members based on their expertise and abilities.
  • Plan and implement training sessions and weekly meetings to assist with team development
  • Conduct 1-1 Meetings and IDPs (Individual Development Plans) to provide personalized coaching and support to team members
  • Fosters a positive and collaborative team culture that embraces company initiatives and change.
  • Data Pull and Review for project analysis.
  • Planning for Weekly Meetings.
  • Participate and facilitate meetings to align with the company's vision

Project Coordination:

  • Work closely with other departments and trades to understand project requirements, timelines, and objectives.
  • Plan and schedule tasks to ensure efficient project execution and meet deadlines.
  • Monitor project progress and make adjustments as needed to maintain productivity and quality.

Quality Assurance and Safety:

  • Enforce strict adherence to safety protocols and regulations to create a safe work environment.
  • Conduct regular safety inspections to promote a culture of safety among the team.
  • Ensure work is completed to high-quality standards and complies with industry regulations and specifications.

Resource Management:

  • Coordinate with the warehouse team to ensure the availability of necessary tools, equipment, and materials for the projects.
  • Optimize resource allocation to maximize efficiency and minimize downtime..

Customer Satisfaction and Team Engagement:

  • Maintain regular communication with clients, project managers, and other stakeholders to inform them of project progress.
  • Address any client concerns or issues promptly and professionally.
  • Collaborate with the team to deliver high-quality workmanship and service that meets or surpasses customer expectations.
  • Foster a positive and inclusive work environment that promotes employee engagement, teamwork, and mutual respect.
  • Encourage employee feedback and take proactive measures to address concerns and improve job satisfaction.
  • Support employee development and training initiatives to enhance skills and knowledge within the team.

Reporting and Documentation:

  • Prepare regular progress reports, incident reports, and other documentation as required by the company and clients.
  • Keep accurate records of project expenses, time sheets, and other relevant data.

Departmental Revenue and Cost Management

  • Collaborate with the General Manager to drive departmental revenue and meet overall revenue budgets.
  • Monitor and manage labor, material, and associated job costs, ensuring jobs are within budgeted targets.
  • Work with the team to achieve call count goals, ensuring efficient scheduling and allocation of resources.
  • Monitor call counts and implement strategies to optimize productivity and billable efficiency.

Qualifications and Requirements:

  • Proven experience in a supervisory or leadership role, demonstrating strong team management and communication skills.
  • Excellent problem-solving skills and the ability to make decisions under pressure.
  • Strong organizational and time management skills to manage multiple tasks simultaneously.
  • Proficiency in using computers and relevant software for reporting and documentation purposes.
  • A valid driver's license.

Availability and Working Hours:

Open availability is required. As a Service manager it is crucial that you remain flexible and available to your teams, this may require some weekends, nights. Generally speaking Monday through Friday 6.30 am until 4.30 pm. Your ability to maintain open availability and communication will significantly contribute to the efficient management of our team.

Superior Comfort is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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