SAP Service Delivery Lead

4 weeks ago

Raleigh, United States Resource Logistics Full time

" Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

" 10+ Years of SAP Service Delivery Lead/Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA s

" End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)

" Experience within ITIL environments and well versed with AMS projects.

" Experience in SAP RUN and Agile delivery methodology.

" Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,

" Commercial awareness and managing and improving complex contracts.

" Previous experience of working as an SAP Functional (SAP SCM) is mandatory.

" Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.

" Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem

" Proven problem-solving skills and strong work ethic are required.

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