Clinic Operations Director
4 weeks ago
Job Description
Job Description Description: The Clinic Operations Director will drive the implementation of clinic policies and procedures by providing administrative, operational and management support to the COO with primary duties and responsibilities related to but not limited to efficiency improvement, patient satisfaction, accessibility to care, budgetary targets and meeting department goals, as well as overseeing individual clinic compliance with federal, state and county regulatory requirements, plus those of insurers.
Requirements:
Essential Duties:
(*Essential Functions)
Management of ongoing assessment, development, and implementation of systems to improve operational efficiency and effectiveness.
Assist with the development and implementation of operational protocols in compliance with operational policies.
Oversees of all clinic operations, Call Center and Patient Transportation which includes assessment and evaluation of front office procedures, patient scheduling, and insurance enrollment, utilization, and renewal.
Works with Call Center Supervisor and staff to ensure they maintain the company’s expectations and productivity levels.
Managed all Patient Grievances and response to appropriate parties with corrective actions.
Assist Clinic Administrator with all onsite required training to meet audit requirements.
Develop, implement, and maintain effective internal and external Quality Assurance programs fostering continuous improvement and meeting customer service levels.
Ensure compliance with regulatory agency guidelines and standards. Consistently exhibits behavior and communication skills that demonstrate SCFHC’s commitment to superior customer service, including quality, care, and concern with each and every internal and external customer.
Coordinate analytic, strategic, and technical resources to meet organization objectives.
Assist with training of Patient Services Manager, Clinic Manager, Front Desk, Benefits Counselors, Patient Service Center, and Telephone Operators.
Will oversee all transportation logistics, develop workplan, and monitors patient schedules
Assist and develop transportation subordinates, supervisors, and driver in leadership and employee development.
Develop processes and procedures for teams to ensure success of proper servicing of customer demands.
Establish and maintain tracking systems to monitor progress towards operational goals.
Act as a liaison on behalf of the COO with the Chief Medical Officer, Clinical Director, Clinic Managers, Facilities Manager, and other members of the clinic staff.
Manage and develop monthly statistical reports.
Assist with the preparation for clinic audits and participation in audits.
Qualifications:
Bachelor’s Degree required.
Master’s Degree or equivalent health care work experience preferred.
Require knowledge of office equipment, medical terminology, customer service, and some medical billing experience.
Demonstrate knowledge of safety, infection control & emergency policies and procedures.
Six (6) years of clinical experience with primary health care clinics, FQHCs, and preferred.
Preferred experience with OSHA
Safety/Environmental
guidelines and regulations
Must be able to communicate effectively, in English/Spanish both verbally and in writing.
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