Branch Manager

1 week ago

Carmel, United States Merchants Bancorp Full time

Branch Manager

Merchants Bank of Indiana Job Type Full-time Description **Summary:** The Branch Manager is responsible for business development and managing the day to day operations of the branch. The branch manager is responsible for coaching retail staff, and for motivating the staff to meet goals. The Branch Manager is responsible for ensuring the branch operates within established policies and procedures. The Branch Manager is responsible for establishing Centers of Influence for the development of new deposit and lending customers.

**Essential Duties and Responsibilities:**

* Deliver high-level service and relationship management to the banks clients.

* Identify and solicit new client opportunities within the banks target markets.

* Identify and develop centers of influence.

* Develop personal business plan that will meet or exceed goals in the areas of loans, deposits, fee income, and business calls.

* Manage the activities and performance of the retail staff in the areas of cross sells and delivery of high-touch customer service.

* Client problem resolution, taking ownership of client issues, and communicating status of problem resolution in a timely manner.

* Work within the banks audit, compliance, and regulatory policies. Support the work activities of staff to ensure the staff works within the institution's defined policies, procedures, and practices in the areas of audit, compliance and regulatory policies.

* Work with management to provide training in areas needed to ensure appropriate staff training and development to provide exceptional sales and service levels to customers.

* Manage the retail employees and carryout supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

* Bachelors degree or professional equivalent of five years Retail Branch Management experience including outside and inside sales successes required; or equivalent combination of education and experience.

* Must demonstrate prior success working in a retail banking environment.

* Requires a minimum of one years experience successfully handling significant cash transactions.

* Demonstrated success in a previous retail supervisory role preferred.

* Must be able to travel between Indianapolis and Carmel branches as needed.

* Requires excellent verbal and written communication skills and demonstrated strong leadership skills.

* Must successfully demonstrate strong organizational skills with the ability to de-escalate and resolve customer issues in a professional and efficient manner.

* Moderate proficiency with Microsoft Office software is preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employees primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

**Professionalism** acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

**Communication ** understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

**Work Quality** demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

**Analytical Ability** navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

**Leadership** displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

Merchants Bancorp and its affiliates and subsidiaries are committed to being equal opportunity employers. All job candidates and incumbents will be assessed based on only criteria relevant to successfully performing the job as defined in this job description and as generally accepted in the jobs relevant industries.

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