Room Attendant

Thank you for your interest in our Home 2 Suites by Hilton Martinsburg

Some of the benefits you will find working for Springwood Hospitality:

- Annual Retention Bonus, up to $1,000

- 401K with employer matching contribution

- Multiple team member 'thank yous' throughout the year, centered around holidays and special events

- $15.00 an hour

Who We Are: The Home 2 Suites by Hilton Martinsburg hotel with 115 standard and guest rooms. Our guests are able to enjoy our fitness center, pool and complimentary breakfast each morning.

Why Do We Do It: The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long-lasting impression on both business travelers and families that will want to return.

Your work here has meaning. You are here to improve the lives of your fellow team members, guests, owners, and our community. Every day you can improve lives in your own, unique way and we strive to do the same for you, but it all starts with you

Why We Are Different: We are focused on ensuring proper training not only for professional growth, but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life.

We look for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

Apply Today

Position Title: Room Attendant

Immediate Supervisor: Executive Housekeeping Manager

Major Function:

• Responsible for the cleanliness and arrangement of supplies in guest rooms to exceed to the guest's expectations.

• Provide the highest quality of service to the guest at all times.
• Daily clean and return vacant dirty rooms to a vacant ready status, and occupied dirty rooms to an occupied clean status. Cleaning includes lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, floors and carpets. Also includes a thorough cleaning of the bathroom and vanity areas.
• Replenish supplies such as drinking glasses and writing supplies.
• Assist in general clean program by changing all blankets, duvets/bedspreads, and mattress pads as required at your property or as needed. Other general clean items as identified on the general clean checklist.
• Complete assigned daily room projects (thresholds, edging, etc.).
• Assist in the carpet care program by daily spot cleaning guest room carpets as the room is being cleaned.
• Maintain a clean and orderly housekeeping cart and restocks it daily.
• Report any damaged or inoperable room items to Maintenance via a work order.
• Report any discrepancies to the Housekeeping Manager.
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (eg. associate lounge and locker room, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• The ability to communicate with our guests in English is necessary to give them the service level expected.
• Wear proper uniform at all times in accordance with the Standards of Appearance.
• Be able to lift and carry 30 pounds; push and pull 60 pounds.
• Have a thorough knowledge of emergency procedures.
• Follow cleaning procedures as trained by Housekeeping Manager. When through training associate should continue to practice skills taught.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions observed immediately. Always practice good sanitization habits when cleaning the guest room.
• Must be thoroughly familiar with Associate Handbook. Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Associate Handbook.
• Other duties as assigned, of which the associate is capable of performing.