Customer Service Telephony Representative
3 weeks ago
Customer Service Telephony Representative The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Rep is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The Customer Service Telephony Representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. When the call volume is low, the Customer Service Telephony Representative will aid the Customer Service Department with scheduling fill-ins, and any additional activities that are needed. DUTIES AND RESPONSIBILITIES Review Telephony & make follow-up reminder calls as needed. Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Complete/Update reports assigned. Completing Special Projects assigned by leadership team. Notify supervisor of ongoing problems. Performs other related duties assigned. COMMUNICATIONS Assures the confidentiality of all communication, including written, verbal and computer information. Paying special attention to management and company proprietary or confidential topics, data, and plans which you may be privy to in this position. Manages schedule and time in accordance with duties. Organizes and facilitates project/program specific meetings and training as necessary to successfully complete tasks. Maintains an open-door policy to resolve client and staff concerns. Maintains confidentiality of patient information adhering to HIPAA regulations. PROFESSIONAL STANDARDS Maintains a professional standard of conduct, projecting a positive image of the agency always. Complies with operational protocols and safety policies and procedures. Adheres to all policies and practices of the agency to maintain established Standards of Care. Adheres to all human resource policies set forth in the application operational practices. PROFESSIONAL DEVELOPMENT Continually strive to improve by broadening and deepening knowledge through activities such as formal education, attendance at workshops, conferences, participation in professional and related organizations, and individual study and reading. Attends mandatory educational sessions. QUALIFICATIONS High School diploma or GED equivalent required. Strong customer service skills and previous customer service experience. Knowledge of medical terminology/Coding experience necessary Problem solving skills. Data Entry Skills Multitasking Computer skills and proficiency in Microsoft Office Suite Excellent verbal and written communication skills Able to maintain confidentiality. Able to work under minimal supervision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always Best Care Senior Services #J-18808-Ljbffr
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Scheduler/Customer Service Representative
2 weeks ago
Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00 a - 3:30 p Tuesday 8:30 a - 5 p Wednesday Off Thursday Off Friday 7:00 a - 3:30 p Saturday 7:30 a - 4 p Sunday 7:30 - 4 p Weekend Off 8:30 a - 5 p 8:30 a - 5 Customer Service Representative, Customer Service, Scheduler, Representative, Skills, Retail
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Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Monday - Friday: 8:30a - 5:00p Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within...
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Scheduler/Customer Service Representative
3 weeks ago
Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis. During your probationary period, generally your first 30 - 90 days, your hours will reflect the Weekend off schedule. Working Weekend: Monday 7:00a3:30p; Tuesday 8:30a5p; Wednesday Off; Thursday Off; Friday 7:00a3:30p; Saturday 7:30a4p; Sunday 7:304p Weekend Off: Monday 8:30a5p; Tuesday...
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Scheduler/Customer Service Representative
6 days ago
Wilmington, DE, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a – 3:30p Tuesday 8:30a – 5p Wednesday Off Thursday Off Friday 7:00a – 3:30p Saturday 7:30a – 4p Sunday 7:30 – 4p Weekend Off 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p Off Off During your probationary period, generally your first 30 -...
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Scheduler/Customer Service Representative
1 week ago
Wilmington, DE, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a – 3:30p Tuesday 8:30a – 5p Wednesday Off Thursday Off Friday 7:00a – 3:30p Saturday 7:30a – 4p Sunday 7:30 – 4p Weekend Off 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p Off Off During your probationary period, generally your first 30 -...
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Scheduler/Customer Service Representative
1 week ago
Wilmington, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a – 3:30p Tuesday 8:30a – 5p Wednesday Off Thursday Off Friday 7:00a – 3:30p Saturday 7:30a – 4p Sunday 7:30 – 4p Weekend Off 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p 8:30a – 5p Off Off During your probationary period, generally your first 30 -...
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Wilmington, DE, United States Always Best Care Senior Service Full timeWork Schedule: Position operates on an alternating weekly basis Working Weekend Monday 7:00a - 3:30p Tuesday 8:30a - 5p Wednesday Off Thursday Off Friday 7:00a - 3:30p Saturday 7:30a - 4p Sunday 7:30 - 4p Weekend Off 8:30a - 5p 8:30a - 5p 8:30a - 5p 8:30a - 5p 8:30a - 5p Off Off During your probationary period, generally your first 30 - 90 days, your hours...
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Customer Service Representative
3 weeks ago
Wilmington, United States Hired by Matrix Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At-a-Glance: Are you ready to build your career by joining an international energy and utilities organization. If so, our client is hiring a Customer Service Representative. At-a-Glance: Are you ready to build your career by joining an international...
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Customer Service Representative
2 weeks ago
Wilmington, United States Circle K Stores, Inc. Full timeStore 2720450: 2400 N College Rd, Wilmington, North Carolina 28405 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be ch Customer Service Representative, Customer Service, Representative, Retail, Service
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Customer Service Representative
5 days ago
Wilmington, United States Apex Service Partners Full timeBlaze Heating, Cooling, Electrical, Plumbing Generatorsis looking to hire the bestCustomer Service Representativein the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!What we offer:Weekly Pay & Paid TrainingMedical, Dental, Vision InsuranceHealth Savings AccountShort & Long Term...
