Family Assistance Program Case Manager

4 weeks ago


Cherry Hill, United States Jewish Community Center Full time

Family Assistance Program Case Manager Reports to: Meredith SeligmanThis is a part-time position (14-21 hours per week, in person)This position is responsible for fielding telephone and in person service inquiries for the Rhona Fischer Family Assistance Program (FAP), entering client information into the database, and providing case management to FAP clients. Family Assistance Program Duties:Serve as point of contact for new and existing FAP clienteleProvide identified individuals and families in FAP with phone and in-person assistance regarding available resources to meet basic human needsMeet with clients for FAP assessmentsProvide direct referrals for services within JFCS (e.g., community job board, counseling & support groups, disability services, veterans' programs)When appropriate, offer referrals to community resources and programs outside JFCSProcess food pantry requestsGreet clients and ensure that appropriate paperwork is completedParticipate in Food Pantry Community Programs as needed (some evenings / weekends required)Conduct donor tours as needed, including educating families and visitors about the Betsy & Peter Fischer Food PantryProvide intake coverage for the entire agency, as neededCoordinate food pantry volunteers, as neededAttend outreach events, as neededUpdate FAP resource guide, as neededQualifications:Excellent interpersonal and telephone skillsProficient in computer skillsWell organized with proven track record in a fast-paced, deadline-oriented environmentSelf-starter with ability to multi-taskTeam PlayerAbility to work with culturally diverse groupsKnowledge of Jewish culture a plusAbility to liftRequirements:Bachelor's degree Background in social work a plus



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