Process Improvement Manager

4 weeks ago

Los Angeles, United States First Entertainment Credit Union Full time

First Entertainment Credit Union is looking for a Process Improvement Manager who will play a crucial role in the operation efficiency optimization within our Sales team. As the Process Improvement Manager leading a newly formed team, this person is expected to set up the infrastructure, performance standards, team design, and quality control that will ultimately lead to increased operation effectiveness and member experience.

The Process Improvement Manager should be comfortable with challenging status quo and knows how to think outside the box. The ideal candidate knows what great looks like and work closely with cross-functional teams to deliver, execute, and sustain process improvement engagements.

This is a full-time, hybrid opportunity reporting to the Chief Experience Officer and is based in Hollywood, CA. The minimum and maximum salary range for this position is $106,349.59 to $159,524.38 in California. The target starting pay is between $106,349.59 to $132,936.99.

Responsibilities

•Lead internal process reflection meetings with different stakeholders to examine current practices, gather insights, and conceptualize recommendations for improvement and better ROI. Set meeting objectives while incorporating the RACI methodology to ensure clarity.

•Oversee the Voice of the Member (VOM) program, review and analyze survey results, conceptualize solutions and/or recommendations and execute accordingly.

•Perform root cause analysis on identified recurring or ad-hoc member or workflow challenges and provide meaningful recap and feedback for stakeholders.

•Design and facilitate trainings and coaching to ensure our retail team is well equipped to support our members adequately and effectively.

•Prepare and communicate information on initiatives, changes, objectives and outcomes to a broader audience across different levels in a precise and comprehensive manner.

•Develop process architecture and recommendation documents, including presentations, process roadmaps, success metrics, business requirements and related impact analyses.

•Pay close attention to the compliance landscape, work with Risk Management to ensure improvement operate within appropriate guardrails. Act as the main point of contact for audit and compliance efforts as required.

•Serve as an advocate for continuous improvement by keeping abreast of industry practices, standards, and benchmarks.

•Prepare business cases on best practices by incorporating credit union value alignment, budget efficiency, project roadmaps, etc.

•Monitor and prepare progress updates to stakeholders regularly and modify strategies as needed to achieve desired outcome.

•Establish KPIs or success criteria to measure and report progress as requested.

•Manage the overall employee life cycle activities, including but not limited to staffing needs, coaching, development, onboarding, and so forth.

•Perform other duties as assigned.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

•A bachelor's degree from an accredited college or university in business administration, project management, or related field is highly preferred.

•At least 5 years of working experience in a full-service banking space preferred but not required. 2 years of experience as a lead or managerial capacity a plus.

•Working knowledge with data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques highly preferred.

•Strong analytical skills with the ability to gather, analyze, and interpret data from multiple sources.

•Proficiency in process mapping and analysis tools, such as Visio, Lucidchart, or similar software.

•Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.

•Detail-oriented with strong organizational and project management skills.

•Knowledge of retail banking operations and regulatory requirements is a plus.

•Proficiency with Microsoft suite products is a must.

•

  • Process Improvement Engineer

    1 month ago

    Los Angeles, United States CareerBuilder Full time

    Job Title Process Improvement Engineer Job Description As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is a global market leader in material handling system manufacture, design, installation, and service. Vanderlande systems employ the latest in robotic, mechanical,...

  • Process Improvement Consultant III

    2 months ago

    Los Angeles, United States Kaiser Permanente Full time

    Job Summary: Delivers, executes, and sustains process improvement (PI) engagements including kaizen. Serves as a consultant to stakeholders and process owners to drive process improvements. Supports strategic planning and prioritization of process improvement initiatives. Serves as an advocate for continuous improvement by keeping abreast of industry...

  • Process Improvement Consultant III

    1 week ago

    Los Angeles, United States Kaiser Permanente Full time

    Job Summary: Delivers, executes, and sustains process improvement (PI) engagements including kaizen. Serves as a consultant to stakeholders and process owners to drive process improvements. Supports strategic planning and prioritization of process improvement initiatives. Serves as an advocate for continuous improvement by keeping abreast of industry...

  • Process Improvement Consultant III

    2 days ago

    Los Angeles, United States Kaiser Permanente Full time

    Job Summary: Delivers, executes, and sustains process improvement (PI) engagements including kaizen. Serves as a consultant to stakeholders and process owners to drive process improvements. Supports strategic planning and prioritization of process improvement initiatives. Serves as an advocate for continuous improvement by keeping abreast of industry...

  • Continuous Process Improvement Engineer

    1 month ago

    Los Angeles, United States Bienville Lumber Company, LLC. Full time

    POSITION SUMMARY This position will be expected to support operating areas and projects through the application of technical engineering knowledge and project management skills. These areas of support may include: • Optimizing processes to deliver maximum value, safely, and reliably. • Proficient in supporting operations through process improvement and...

  • Lead Tech Process Improvement

    3 days ago

    Los Angeles, United States City National Bank Full time

    Overview: **LEAD TECH PROCESS IMPROVEMENT** **WHAT IS THE OPPORTUNITY?** This position is responsible for leading the technology process improvement team across technology groups and technology initiatives. The person in this role engages with all levels of staff and management in the technology and business units. This role operates in a fast-paced...

  • Continuous Improvement Manager

    1 week ago

    Los Angeles, United States IDR, Inc. Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today! Position Overview: Our client's Continuous Improvement team provides common...

  • Continuous Improvement Manager

    2 weeks ago

    Los Angeles, United States IDR, Inc. Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!Position Overview:Our client's Continuous Improvement team provides common...

  • Continuous Improvement Manager

    2 weeks ago

    Los Angeles, United States IDR, Inc. Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!Position Overview:Our client's Continuous Improvement team provides common...

  • Project Manager

    2 weeks ago

    Los Angeles, United States IMI Process Automation Full time

    The Role The IMI Insyt Project Manager is responsible for managing the execution of IMI Insyt engineering studies. This requires coordination between customer stakeholders and the Insyt Engineering team. The position will also interface with internal stakeholders to accomplish project management and financial tasks related but not limited to, scheduling,...

  • Continuous Improvement Manager

    1 month ago

    Los Angeles, United States IDR Healthcare Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today! Position Overview: Our client's Continuous Improvement team provides common...

  • Continuous Improvement Manager

    2 days ago

    Los Angeles, United States IDR Healthcare Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today! Position Overview: Our client's Continuous Improvement team provides common...

  • Continuous Improvement Manager

    1 month ago

    Los Angeles, United States IDR, Inc. Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!Position Overview:Our client's Continuous Improvement team provides common...

  • Continuous Improvement Manager

    1 month ago

    Los Angeles, United States IDR, Inc. Full time

    IDR is looking for a Continuous Improvement Manager to join our client's growing team in Los Angeles, CA for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!Position Overview:Our client's Continuous Improvement team provides common...

  • Regional Continuous Improvement Manager

    2 days ago

    Los Angeles, California, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Investments Manager

    1 month ago

    Los Angeles, United States Iconic Manager LLC Full time

    **Summary**: The Manager, Investments will play a pivotal part in the end-to-end investment process from initial due diligence through deal close. As a Manager you will collaborate with team members across the organization to support the execution and evaluation of strategic investment opportunities. **Responsibilities**: - Evaluate acquisition...

  • Process Control Manager

    2 weeks ago

    Los Angeles, United States TEC Group International Ltd Full time

    Process Control Manager - Refinery - Louisiana A Fortune 100 O&G business is searching for a Process Control Manager for their refinery in SW Louisiana. You will be responsible for oversight of the Process Control Area within the Automation Department; responsible for selection, installation, application, and utilization of process control/optimization...

  • Regional Continuous Improvement Manager

    1 month ago

    Los Angeles, United States Worldwide Flight Services Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Regional Continuous Improvement Manager

    3 days ago

    Los Angeles, United States Worldwide Flight Services Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Regional Continuous Improvement Manager

    3 weeks ago

    Los Angeles, United States Worldwide Flight Services Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...