Kitchen Team Leader

4 weeks ago

Encinitas, United States Chick-fil-A Encinitas Full time
Kitchen Team Lead (Shift Lead) - Se hable espanol

At Chick-fil-A Encinitas, the Kitchen Team Lead role is more than just a job... it's an opportunity We believe in partnership with our leaders in providing the opportunity to grow professionally and personally. Our Team Leads are more than what is more commonly referred to as "Shift Leaders". Our Team Leads do more than run shifts: they lead a team of motivated team members

The Chick-fil-A Encinitas Difference is CARE

What makes us different is how much we care about our guests, our food, our service, and our team. Chick-fil-A Encinitas' vision is to be Encinitas' most caring and influential business.

Caring for our guests starts with local ownership. Danny Putnam is our Owner/Operator who not only lives right here in our community, but he and his family are deeply involved in the business, leadership development, and operations. When ownership cares for the leadership staff, team members are cared for. When team members feel appreciated and cared for this naturally overflows to our guests, which is why Chick-fil-A is consistently rated the #1 favorite restaurant in America.

We excel at providing personal and leadership development opportunities in a positive, team-oriented environment. We are selective in who we bring to our team. If you are committed, coach-able, enthusiastic, and proactive, we believe you will not find a better place to be.

Role Overview
  • 32 hours + > per week
  • Be available to work a minimum of four (4) full shifts per week
  • Pay Rate: $22/hour
  • Team Leads are a living embodiment of our 4 Core Values at Chick-fil-A Encinitas: Positive Attitude, Team Work, Continuous Growth, and Transparency.
  • Growth Opportunities Beyond Team Leader
  • The Team Lead position is a prerequisite to further advancement at Chick-fil-A Encinitas. It is a stepping stone to your future leadership opportunities. As you develop as a Team Lead and are instrumental in building a high performance team with new leaders in the pipeline, you will have the opportunity to progress to roles such as a Restaurant Lead, key management positions, and even VP Executive roles in the organization.

Characteristics of the Leader - A BOH Team Leader:

- Embodies and is able to lead by our 4 main values: Positive Attitude, Transparency, Team Work, and Continuous Growth. Is able to communicate the values and how they are important for the restaurant.

- Is performance driven and competitive

- Strong interpersonal and communication skills

- Is able to effectively lead team members in the kitchen and prep resulting in high performance, cleanliness, food safety, and strong culture.

- Understands and displays the ability to have a united relationship with the executive team and Restaurant Leaders

- Professional communication with leaders and team members

- Is able to keep confidential information and about team members or leadership discussions

- Is able to keep confidential information and ideas about upcoming changes until they become official

- Is a problem solver - able to identify problems and take initiative to finding and providing solutions

- Stays calm, composed, and focused under stress

Team Leaders are responsible for leading their teams to perform to the standards of Chick-fil-A including performance, food quality, food safety, stewardship, food waste, and culture.

- Set up effective game plans for the shift (people in their positions)

- Understand and execute California break compliance

- Troubleshoot callout on the spot and communicate with Restaurant Leads

- Troubleshoot bottlenecks (be able to readjust the game plan to improve results quickly)

- Manage employee safety/injury incidents

- Effectively manage labor productivity of the team

- Catering order production, organization, and fulfillment

- Manage food safety policies and practices and ensure team compliance

- Keep track of daily records for sales (team reward payouts)

- Work at least 4 full shifts per week including holidays, Saturdays, and big events for the restaurant

- Manage Jolt check lists, ensuring the team is completing all tasks to the CFA Encinitas standards

- Manage and train safety policies and procedures

- Be able to train all areas of BOH including Prep

- Implement new policy or procedure changes among the teams/shifts

- Is able to communicate, train, and manage the LEAN chicken process

- Ensure entire kitchen runs smoothly including, chicken rotation, fileting, cooking, serving all to CFA quality and safety standards

- Performs daily ERQA (Product Quality Tests) and daily SAFEs (Food Safety Tests)

- Ensure machines and equipment are properly cleaned and maintained to CFA standards

- Have an eye for identifying potential leaders on their team

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