VP, Global Indirect Procurement Advisor

6 days ago

Durham, United States JAGGAER Full time

Overview:

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,250 employees strong, all focused on customer success. For more information, visit www.jaggaer.com


We are seeking a strategic senior leader to join our Customer Success team as the VP of Global Indirect Procurement Advisor. This pivotal role will provide advisory support and expertise to our Indirect customers and internal team members across the entire customer journey. This position will initially focus on enabling our Higher Education customers to be more successful with our products and services. The ideal candidate will possess a strong blend of strategic vision, leadership skills, and hands-on consulting experience in Indirect procurement.

Principal Responsibilities:

Key Responsibilities:
Develop and lead comprehensive programs to support the successful implementation, adoption and optimization of new features and technologies within Higher Education (and Indirect customers).
Build and maintain strong relationships with key stakeholders at Higher Education institutions (and Indirect customers) to understand their needs and ensure the effective deployment and retention of our solutions.
Oversee the end-to-end execution of projects, ensuring timely delivery, quality outcomes, and alignment with customer expectations and strategic goals.
Design and implement adoption and retention strategies to maximize the utilization and benefits of new features, driving positive change and innovation within the customers environment.
Provide expert advisory services to Indirect customers, offering insights and recommendations based on industry best practices and deep product knowledge across the customer journey.
Work closely with cross-functional teams, including Product, Sales, Customer Success and Engineering teams to ensure cohesive and effective customer experiences.
Establish and track key performance indicators (KPIs) to measure the success and impact of optimization, adoption, retention and expansion programs and report on progress to senior management and stakeholders.
Identify opportunities for process improvements and contribute to enhancing our methodologies, tools, and resources.

Position Requirements:

Position Requirements:
Bachelors degree in business administration, Information Technology, or a related field. Masters degree preferred.
Minimum of 7-10 years of Indirect procurement experience in program management or advisory leadership roles, ideally within the Higher Education sector.
Proven track record of successfully leading and managing complex projects and programs.
Strong strategic thinking and problem-solving skills.
Excellent interpersonal and communication skills, with the ability to influence and build credibility with senior stakeholders.
Deep understanding of Higher Education institutions' operational and technological landscapes.
Ability to work independently and as part of a collaborative team.
Willingness to travel as required to meet with customers and stakeholders

What does success look like?
You are highly collaborative and a team player: You independently initiate collaborative problem-solving sessions with co-workers, other departments, and/or partners.
You are proactive: You proactively seek the help needed to be successful. You dont wait to be instructed and are very entrepreneurial in your approach to business.
You are hungry to succeed: You go above and beyond, spend the extra time, make the extra call, and have one more prep session to get it right.

WHAT WE OFFER:
We strive to support our employees & their families. Your health & well-being are essential. JAGGAER offers a variety of programs to help you manage your overall wellness and be your best self. At JAGGAER, youll find great medical plans, adoption benefits, wellness reimbursement, generous parental leave, 401(k) match, a flexible work environment, no limit on vacation days for exempt employees, and much more

OUR VALUES:
Our values are at the core of who we are at JAGGAER. You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture weve created.
Be Collaborative: Foster a culture of mutual respect, working effectively and productively with others, and sharing responsibility for team success.
Be Accountable: Take ownership, learn from challenges, be proactive, and rise above ones circumstances to achieve the result.
Be Adaptable: Embrace change, encourage innovation, and remain effective when experiencing major change.

EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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