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Resident Services Specialist II

4 months ago

Hillsboro, United States IMPACT NW GROUP Full time
Job Details

Job Location
RS - Woodland Park - Hillsboro, OR

Salary Range
$23.73 - $23.73 Hourly

Description

Job Title: Resident Services Specialist II
Wage: $23.73/hr
Classification: Housing Specialist
Position Type: Regular, 0.5 FTE 20 hrs/wk
Location: Woodland Park - Hillsboro, OR

OUR AGENCY:
At Impact NW, our mission is to prevent homelessness because we believe in the fundamental right to a beautiful life. That means the stability and peace that come with basic human needs being met. More importantly, it means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

We are driven by our values and we hope you see yours reflected in them:
  • Put people first
  • See the beauty in people
  • Promote peace
  • Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we'd love to have your purpose and passion on our team at Impact NW.

By submitting your resume and cover letter along with your application ensures that you are doing a part in the quest for "a stronger, more equitable community" in the Portland Metro Area. Our People and Culture Department look forward to hearing from you.

JOB SUMMARY:
Resident Services Specialist (part-time - 20 hours/wk), who is bilingual in English and Spanish, and
experienced in offering culturally responsive services in Spanish speaking community, provides ongoing
resource navigation, information, referral, advocacy, and problem-solving assistance to residents of low-income
apartment buildings in Hillsboro. Special assignments include but are not limited to creating skill building
opportunities and workshops for adults, community building events, food distribution and assistance to the property
management in event coordination.

Qualifications

JOB RESPONSIBILITIES:
Utilize person-centered and trauma-informed assessment to identify and prioritize residents'
needs. Support and encourage residents' self-advocacy.
Collaborate with community partners to connect residents to food resources, energy assistance,
housing assistance, medical/medication assistance, life skills classes, recovery resources and
other social need resources available in the community.
Maintain an up-to-date working knowledge of various benefits and community resources, and
assist residents with application processes.
Assist with outreach and development of new community partnerships and building of INW's
resource pool.
Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents.
Offer and facilitate homework assistance club and educational events for residents' children.
Collaborate with property management in creating, organization and facilitation of community
building events.
Collect and process high volumes of documentation necessary to complete residents' requests
for rental and other basic needs assistance.
Complete accurate, legible, and timely documentation of services delivered in accordance with
resident information management standards in program database.
Meet performance standards set forth by the Housing & Safety Net Department regarding
quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings.
Represent the Department at various agency and community task forces, committees, and
planning groups. Accept other work tasks as assigned by the Department/Program Leadership.

REQUIREMENTS AND QUALIFICATIONS:
Minimum of two years of work, volunteering in social work or related field, or lived experience.
One year of experience in working with families and individuals experiencing poverty and/or
homelessness, or having long term mental health, addiction/recovery, and/or other long-term
disabilities.
Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and
cultures with the abilities to provide culturally responsive services.

Demonstrated ability to effectively work within a strength-based, trauma-informed and
person-centered support service delivery model.
Ability to relate to communities of color as well as with Impact NW's diverse community of staff
and volunteers.
Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable
circumstances.
Ability to both work independently and be self-motivated as well as willingness to work as a
team member and support Impact NW's mission.
Possession of consistent professional boundaries, good organizational skills, and ability to
prioritize multiple and varied tasks.
Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft
Office.
Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.
Lived, work, or volunteer experience providing culturally responsive services in culturally various
communities preferred.
Ability to communicate effectively in foreign language is preferred; not required.

JOB CONDITIONS:
Repetitive motion, prolonged sitting, extensive visual involvement.
May require some early morning, evening and/or weekend meetings.
May be exposed to angry or distraught people.
Accept and follow assignments from leadership.
Occasional change of assigned office.
Occasional driving to different locations.
Ability to lift & move up to 50 pounds.