Sr Mgr Employee Relations

3 weeks ago

Jacksonville, United States Fanatics Full time
Job Description

This position will develop and implement the strategic direction for employee relations and oversee daily operations for the function. They will support positive employee engagement by providing guidance and recommendations to respond to and resolve employee concerns and accommodation requests. In addition to actively managing day-to-day employee relations cases and investigations, this role will contribute to the implementation and proactive, ongoing review of best practices for responding to employee relations concerns.
  • Independently conduct investigations in a prompt, thorough, and impartial manner and gather information regarding Commerce employee relations matters such as workplace issues, discrimination allegations, employee disputes and other concerns.
  • Handle sensitive and confidential information appropriately, with tact and discretion.
  • Leverage and utilize data, analytics and anecdotal observations to identify emerging trends at both a macro and micro level; partner closely with Legal to provide a complete picture of overall employee and manager issues to People team.
  • Establish and adhere to agreed upon service level agreements with key stakeholders.
  • Own the investigation of reports submitted to the Fanatics Compliance Helpline by or regarding Commerce employees. Partner with People leaders, Legal and the business to gather information and provide guidance to close out cases in a timely manner.
  • Provide guidance and support on escalated cases and advise on recommendations and actions, effectively addressing difficult situations with executive savvy. Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.
  • Support consistent policy interpretation and application of HR policies. Provide recommendation on policy updates to increase understanding and to reduce exceptions.
  • Develop training, resources, tools and standards for employee relations and conduct appropriate training for managers and employees in overall manager best practices and performance improvement concepts in alignment with our company's core values, practices, and processes.
  • Ensure compliance and effective application of company policies and procedures, as well as federal and state regulations and laws.
  • Provide employee relation trend data and actionable feedback and recommendations to Legal and the People Business Partner team to reduce overall risk in the organization.
  • Conduct employee exit interviews, summarize findings, and discuss trends and concerns with respective stakeholders.
  • Gather employee relations metrics and trend analysis with proactive recommendations on policies and programs to address cases, trends, and/or concept.
  • Help promote knowledge, understanding, and compliance with company policy and relevant employment laws through proactive coaching and training for managers and employees alike.
  • Take a broad view of the problem, looking at all alternatives and assess impact on other groups before applying a solution.
  • Ability to identify and manage risk. Determine contingency plans appropriately.
  • Liaise and partner with Legal on high level, high risk, or highly complex issues and their resolution.
Requirements
  • Bachelor's degree or equivalent in education and experience
  • 6+ years of experience in Human Resources, particularly focused on employee relations
  • 3+ years of experience responding to employee relations concerns, conducting and documenting investigations
  • Familiarity with employment laws within the US
  • Experience managing global employee relations issues is a plus
  • An objective and approachable style, with an ability to communicate effectively
  • Ability to manage priorities and respond with a sense of urgency
  • Experience effectively managing conflict
  • Strong problem solving and time management skills
  • Demonstrates excellent follow-through skills
  • Bi-lingual in English/Spanish is a plus


About Us

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

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