Telecommunications Specialist

3 weeks ago

Henderson, United States Provalus Full time

Telecom Specialist

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

The Telecom Specialist is responsible for maintaining and updating alarm management and notifications for a national telecommunications provider. The right candidate will have current and relevant experience supporting the following switch technologies including: DMS10, DMS100, SL100, GTD5, 5ESS, EWSD, and/ or DCO. Additional experience updating command lines within the switch environment and supporting additional requirements within the environment as needed. Additional responsibilities for this role including supporting a 24x7 NOC environment providing ongoing support and point of contact for network escalations.

Key Responsibilities:

  • The Telecom Specialist is responsible all Telecommunications matters and day-to-day support of both centralized and end-user voice and telecom solutions with close collaboration with Network Engineering, and Corporate Real Estate for physical installations
  • The Specialist will plan and help execute enterprise-wide telecom-related projects and initiatives including day-to-day administration & operations, and support of telephony systems (including VoIP, TDM and legacy PBX systems)
  • This role entails regular 24x7 off-hours escalation responsibilities and will report to the Telecom Network Operations Manager
  • Develop, execute, maintain, and support technology for our first-class member call center
  • Standardization of alarms and notifications within switch environments using proprietary commands lines
  • Mitigate risks to Telecom service and ensure its availability by assessing, communicating, and triaging operational threats

Qualifications

  • 2+ years networking infrastructure, service desk, or telecom networksupport environment required
  • Ability to communicate effectively (both verbally and written) with a variety of end-users and audiences
  • Working knowledge of TCP/IP and the OSI stack
  • Prior experience supporting an telecommunications provider environment required
  • Experience with one or more of the following switch technologies is required: DMS10, DMS100, SL100, GTD5, 5ESS, EWSD, and/ or DCO
  • Any process improvement or process related certifications a plus
  • Knowledge and understanding of all relevant industry standards
  • Knowledge and understanding of best practices for network operations service management
  • Familiarity with quality assurance procedures and scorecards
  • 2-or-4-year degree or relevant work experience in associated fields including Network Operations, Network Infrastructure, MIST highly preferred

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