AV Facility Team Lead

2 months ago

Bentonville, United States AVI-SPL Full time

Description:

The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for:

  • Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events
  • implementing preventative maintenance and repair processes for all meeting and conference room spaces; and
  • partnering with the client events team and requestors to collaborate on meeting needs.

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. Thats why were always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

We offer lots of room for growth We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.

We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us

WHAT YOULL DO

The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for:

  • Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events;
  • implementing preventative maintenance and repair processes for all meeting and conference room spaces; and
  • partnering with the client events team and requestors to collaborate on meeting needs.

DAY-TO-DAY RESPONSIBILITIES

Team Management

  • Manage on-site team responsible for ensuring high-quality audio-visual meeting support and timely preventative maintenance and repair.
  • Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
  • Facilitate the creation and distribution of all documented processes and workflows to all team members to establish consistent best practices.
  • Implement local preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
  • Serve as the first-tier escalation point of contact for service needs with the client team.
  • Ensure minimum staffing levels are always met and oversee the development of contingency and backfill plans including freelancer pool development in local market to ensure no interruption to service.
  • Assess personal performance and hold review with personnel inclusive of corrective measures as necessary.
  • Develop and provide key factors analysis report to manager on a quarterly basis.
  • Facilitate regularly scheduled meetings with team members to ensure alignment on procedures, scheduling, and briefs as required.

Meeting Support

  • Ensure accurate and timely reporting and resolution on equipment issues and tickets.
  • Implement system to ensure inventory of all AV equipment and spares for all meeting and conference room spaces.
  • Facilitate troubleshooting and repair needs including cable replacements, power-cycles, and validation that components are working as well as more complex needs such as AV component configurations and part replacements.
  • Monitor conference room health and make recommendations for ongoing failures that may indicate a need for replacement or upgrades.

WHAT WERE LOOKING FOR

Must-have skills & job qualifications

  • 5+ years of experience in the area of audiovisual support, integration, meetings and events, or another similar field.
  • Audiovisual troubleshooting knowledge.
  • Intermediate PC troubleshooting knowledge.
  • Knowledge of basic signal flow for audio, video, and control.
  • Ability to perform routine testing and problem diagnosis for audio visual technologies.
  • Ability to read and utilize blueprints and audio / video flow diagrams.
  • Knowledge of network troubleshooting to diagnose static and dynamic IP addresses.
  • Ability to use hand and power tools in a safe and efficient manner.
  • Effectively communicate with employees, customers, and colleagues.
  • Ability to maintain composure and a positive attitude during high pressure situations.
  • Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
  • Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
  • Ability to work and think independently and meet deadlines.
  • Flexible to work after hours and weekends when required.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat.

Nice-to-have skills

  • Studio production and event experience.
  • Experience with control room equipment including video switchers, audio consoles, robotic cameras, and video playback software.
  • Certification and training with Crestron, CTS, Networking, and other Audio-Video training.

OTHER REQUIREMENTS

  • Valid drivers license and safe driving record.
  • Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.
    • Ability to lift/carry 50lbs.
    • Ability to climb ladders and perform overhead work.

WHY YOULL LIKE WORKING HERE

  • Medical benefits, including vision and dental.
  • PTO days (vacation, sick days, and personal days) and paid holidays.
  • Enjoyable company culture.
  • Training and professional development opportunities.

If your interest and skills match the needs of the position, please apply online. Compensation commensurate with experience. Please state salary expectations in cover letter.

  • AV Facility Team Lead

    2 weeks ago

    Bentonville, United States AVI-SPL Full time

    Description: The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for: Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events implementing...

  • AV Facility Team Lead

    2 months ago

    Bentonville, United States AVI-SPL Full time

    Description: The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for: Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and events implementing...

  • Audio Visual Facility Team Lead

    2 months ago

    Bentonville, United States AVI-SPL Full time

    The AV Facility Team Lead will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This key role is responsible for: Overseeing a team responsible for providing meeting assistance for conference rooms and AV spaces to ensure requestors are able to facilitate meetings and eventsimplementing preventative...

  • Senior AV Installation Specialist

    4 weeks ago

    Bentonville, Arkansas, United States Wachter Full time

    Job SummaryWachter is seeking a highly skilled Senior AV Installation Specialist to lead our commercial AV installation team. The ideal candidate will have a minimum of 5 years of hands-on experience in commercial AV installation, a deep understanding of industry standards, and proficiency with a range of AV products and technologies.Key ResponsibilitiesLead...

  • Audio Visual Facility Technician

    1 week ago

    Bentonville, United States AVI-SPL Full time

    The AV Facility Technician will provide on-premises audio visual and meeting support for an established multi-channel retailer company. This role is responsible for:Setting up and breaking down meeting and conference spaces to meet the customers event needs;performing preventative maintenance tasks to help maintain customer spaces; andproviding meeting...

  • Lead React Native Developer

    5 months ago

    Bentonville, United States Saxon Global Full time

    Apex Systems is seeking a Lead React Native Developer to join an exciting team at one of our largest clients. Please apply if you are looking for a new opportunity as a Lead React Native Developer! High-Level Individual Duties: Breakdown Work / Prioritize Work - not a people leader, but a technology leader Must-Haves (Concepts & Tools): React Native ...

  • Studio Technical Lead

    4 weeks ago

    Bentonville, Arkansas, United States AVI-SPL Full time

    Job SummaryThe Studio Technical Lead is a key role within AVI-SPL, responsible for supporting broadcast television and radio studio facilities for an established multi-channel retailer company. This position requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...

  • Lead React Developer

    2 months ago

    Bentonville, United States Saxon Global Full time

    Walmart Lead React Remote if they are in CST or EST. Highly prefer candidates in Bentonville, Hoboken, and Dallas Project Overview: Internal project for home office associates. Website to help home office associates to audit prescription data etc. Take care of item management and auditing data. Use cases will be extended as they build stuff. Next quarter...

  • Customer Service Team Lead

    1 month ago

    Bentonville, United States Nile Commerce Full time

    Nile is looking for a Customer Service Team Lead to manage and mentor a team of representatives. In this role, you'll optimize customer service processes, oversee the help desk with automation tools, manage parts orders, and drive customer retention. Success involves meeting performance goals and ensuring exceptional service, contributing to Niles ongoing...

  • Customer Service Team Lead

    3 weeks ago

    Bentonville, United States Nile Commerce Full time

    Nile is looking for a Customer Service Team Lead to manage and mentor a team of representatives. In this role, you'll optimize customer service processes, oversee the help desk with automation tools, manage parts orders, and drive customer retention. Success involves meeting performance goals and ensuring exceptional service, contributing to Niles ongoing...

  • Customer Service Team Lead

    4 weeks ago

    Bentonville, United States Nile Commerce Full time

    Nile is looking for a Customer Service Team Lead to manage and mentor a team of representatives. In this role, you'll optimize customer service processes, oversee the help desk with automation tools, manage parts orders, and drive customer retention. Success involves meeting performance goals and ensuring exceptional service, contributing to Nile’s ongoing...

  • Lead Retail Team Member

    4 weeks ago

    Bentonville, Arkansas, United States Kum & Go Full time

    Job Summary:As a Lead Retail Team Member at Kum & Go, you will be responsible for providing store support by conducting associate orientation and training, food presentation, completing inventory counts, following food concept program guidelines, and running the cash register when needed. Additionally, you will handle all aspects of providing phenomenal...

  • Roofing Sales Team Lead

    1 week ago

    Bentonville, United States Ozone Roofing Full time

    Job DescriptionJob DescriptionOzone Roofing, Inc. is seeking experienced Roofing Sales Team Leads/Sales Managers!HIGHEST JOB PROFITS PAID IN THE INDUSTRY!Location: Various offices located throughout Arkansas state.Compensation: Roughly $80,000-150,000+ annually based on your individual sales and team performance!WHY WORK FOR OZONE ROOFING:If you have...

  • Facilities - Electrician

    3 weeks ago

    Bentonville, United States Bentonville Public Schools Full time

    Position Type: Maintenance/Facilities - Electrician Journeyman Date Posted: 4/12/2024 Location: BPS - Maintenance Date Available: 05/01/2024 Facilities - Electrician Position Function Under the direct supervision of the Director of Facilities, to perform maintenance, repair and renovation work in school buildings and facilities, including all electrical...

  • Customer Service Team Lead

    4 weeks ago

    Bentonville, Arkansas, United States Nile Commerce Full time

    Nile Commerce is seeking a Customer Service Team Lead to drive operational excellence and customer satisfaction. In this role, you'll oversee customer service processes, manage a team of representatives, and leverage technology to enhance customer experiences.Key Responsibilities:Leadership and Management:Lead and mentor a team of customer service...

  • Lead Retail Team Member

    6 months ago

    Bentonville, United States Maverik Full time

    Starting at: $13.50/hr - $15.00/hr with both career and growth opportunities!Schedule varies based on needs. As a Lead Kum & Go Retail Team Member, you're the friendly face and first point of contact for our customers. A Lead Retail Team Member assists with other members of management with trainings and certifying all new Team Members. If you have what it...

  • Lead Retail Team Member

    1 month ago

    Bentonville, United States Kum & Go Full time

    Kum & Go - JobID: f4aa2790-2a1e-44fc-8e88-224c968ae16f [Retail Associate] As a Lead Retail Team Member at Kum & Go, you'll: Provide store support by conducting associate orientation and training, food presentation, completing inventory counts, following food concept program guidelines, and running the cash register when needed; Handle all aspects of...

  • Lead Retail Team Member

    3 weeks ago

    Bentonville, United States Kum & Go Full time

    Kum & Go - JobID: da70e60d-e8ff-4947-b1b2-f5e83cc4d2a9 [Retail Associate] As a Lead Retail Team Member at Kum & Go, you'll: Provide store support by conducting associate orientation and training, food presentation, completing inventory counts, following food concept program guidelines, and running the cash register when needed; Handle all aspects of...

  • Lead Retail Team Member

    5 days ago

    Bentonville, United States Kum & Go Full time

    Kum & Go - JobID: 068cef4d-6872-40dc-a2c7-bfc1dc9ed527 [Retail Associate] As a Lead Retail Team Member at Kum & Go, you'll: Provide store support by conducting associate orientation and training, food presentation, completing inventory counts, following food concept program guidelines, and running the cash register when needed; Handle all aspects of...

  • Facility Designer

    3 weeks ago

    Bentonville, Arkansas, United States Insight Global Full time

    Facility Designer Job DescriptionWe are seeking a skilled Facility Designer to join our team at Insight Global. As a Facility Designer, you will be responsible for creating and maintaining store layouts that meet the needs of our customers.Key Responsibilities:Partner with store space leaders to align on strategy and create store layouts that meet customer...