Service Specialist

3 weeks ago

Greensboro, United States IST Management Full time

Overview About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary:The Mail Service Associate will support the client in processing all incoming packages and mail using our technology in Greensboro NC in our centralized mail center. This role requires hands?on processing of all mail-packages, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will have experience handling and processing USPS mail for delivery, handling packages, and will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence and have excellent customer service. The ideal candidate must be reliable and dependable to report to work each day on time and have a valid DL. Key Responsibilities: Scan in all FedEx, UPS, Amazon packages and deliver them to staff/students throughout the building promptly Process all incoming and outgoing USPS mail apply postage using our postage machine Drive a courier van (must have valid DL) around campus dropping off/picking up mail and packages and getting signatures from staff and students Maintain accurate documentation, including job logs, time records, and productivity reports; Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations What We Offer: Competitive salary and benefits package Opportunities for advancement and professional growth Paid training and skill development Dynamic and team-focused work environment Hourly Compensation: $17.00-$17.00 USD per hour Benefits Include: Paid Time Off, Paid Holidays, Medical, Dental, Vision, STD, LTD, Life, and 401K Location: Greensboro, NC near North Carolina A&T University Responsibilities Job Responsibilities: Ideal candidate will have experience in handling and processing USPS mail and packages and sending out packages, printing out package labels Ideal candidate will have experience processing packages to be sent out and delivering packages to students Drive courier van around campus and drop off/pick up packages Familiarity with computer basics is required Ability to communicate both verbally and written with customers/students and other employees and team members Must have attention to detail and critically think through and resolve problems Must have excellent customer service skills and be able to maintain a consistent, high level of service; Must have ability to multi-task, manage multiple accounts and establish priorities A valid drivers license and/or reliable transportation to and from work Lifting up to 40 pounds; Standing for long periods of time; Willingness to cross-train for other job functions Must be comfortable being on your feet 5-6hrs per day High school diploma or GED is required Qualifications Qualifications High school diploma or GED and legal US authorization to work for any employer Competency in performing multiple functional tasks; capable of lifting up to 55 pounds MS Office Suite skills; Excellent communication skills both verbal and written Have excellent customer service skills and be a team player #J-18808-Ljbffr

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