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PTS Library Aide II
2 months ago
Location : Santa Clarita, CA
Job Type: Part-time/Temporary/Seasonal
Job Number: 2024-7
Department: Human Resources and Library Services
Division: Library Services
Opening Date: 07/26/2024
Description/Duties & Responsibilities
The City of Santa Clarita is recruiting for a part-time, temporary, seasonal (PTS) Library Aide II in the Public Library division of the Human Resources and Library Services department. The PTS Library Aide II position is responsible for assisting in providing library patrons with a variety of public library programs and services.
This position will work 27 hours per week. This position requires the ability to work an assigned schedule that will require evenings and weekends; shifts vary Monday - Sunday from 8:30 a.m. - 8:30 p.m.
Branch placement and schedules are developed based on the needs of each library branch.
Duties and Responsibilities
•Assists patrons at the circulation desk and addresses issues and concerns with patrons as they arise; checks materials in and out; registers patrons and issues library cards; creates and maintains patron's records; processes overdue library materials and resolves problems regarding fines and overdue, lost or damaged materials; claim returned items; receives and prepares receipts for money received; logs patrons using the computer terminal
•Assists patrons by locating books, finding reference materials utilizing online reference services, providing information regarding programs or general information, and answering simple reference questions
•Prepares and tracks materials that are being held in response to patron requests
•Processes customer payments by accurately operating a cash drawer to handle money and prepares receipts for money received
•Assists with the organization, set-up, and cleaning of library facilities for programs; gathers needed supplies; monitors larger scale programs and directs customers to appropriate program locations
•Assists with receiving, processing, and filing of transited locker hold items including basic troubleshooting; maintains items returned to the library that belong to other institutions
•Assists with opening and closing procedures of a branch; collects door count and enters data into tracking system; reconciles counting of money by acting as a second counter at cash drawer; cleans items on tables; closes blinds; turns on and off computers; operates digital signage; monitors doorways during closing procedures to ensure no customer enter the building and the remaining customers exit the building
•Acts as a liaison to full-time employees by referring the more difficult customer questions and concerns to full-time library employees to address and resolve
•Oversees library building for short periods of time during regular staff meetings and trainings
•Organizes library materials for re-shelving; inspects returned materials, including books, audiobooks, and DVDs for damage
•Shelves library materials in proper order and location; sorts and maintains books on shelves, unpacks boxes, assists with processing of materials and sorting of donations
•Maintains program calendar and site reservations
•Performs additional duties and projects as needed
Education and Experience
•High school diploma/GED equivalent
•Minimum of one-year experience providing customer service
•Bilingual in English/Spanish is highly desirable
•Experience working or volunteering in a library or similar environment is highly desirable
•Possession of a valid Class C California driver's license
•Any combination of education and experience that provides equivalent knowledge, skills, and abilities will be considered
Knowledge and Abilities
•Knowledge of, or ability to learn, basic library services, practices and terminology, library equipment, resources, and common reference tools and the ability to perform a variety of clerical and administrative functions in support of library operations
•Knowledge of basic computer applications such as word processing, spreadsheets, and databases
•Strong customer service skills and the ability to work tactfully and professionally with customers at the front counter and on the phone
•Strong interpersonal skills and the ability to handle challenging customer service situations in addition to establishing and maintaining effective working relationships
•Strong communication skills and the ability to provide instructions to customers on how to find library materials and operate computer equipment both verbally and in writing
•Strong file management skills and the ability to develop and maintain accurate records and filing systems
•Strong work ethic and the ability to behave ethically and professionally and exercise discretion and sound judgment
•The ability to be self-motivated and to work both independently and as part of a cohesive work team
•Knowledge of library operations related to circulation and the ability to effectively answer general library reference questions of customers
•Strong fiscal management skills and the ability to accurately operate a till drawer and perform money handling functions
•Ability to lift, drag, and push book crates, and boxes weighing up to 25 pounds
Additional Information
An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.
All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical which may include a drug screen and Physical Abilities Test, negative TB test on file, and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.
As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.
In compliance with California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.
In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.
PTS workers are at-will. Generally, PTS employees are limited to no more than 999 hours.
For more information and to apply online, please visit www.santaclarita.gov/jobs.
APPLICATION DEADLINE: This position will remain open until filled.
First Review: August 8, 2024
The City of Santa Clarita is an Equal Opportunity Employer
Part-time, temporary, seasonal employees are not eligible for benefits and must participate in ICMA-RC (deferred compensation as a replacement for Social Security).
01
Do you possess a high school diploma or GED equivalent? (Proof will be required at time of hire)
02
Do you have a valid Class C California driver license and safe driving record? (Proof will be required at time of hire)
03
Do you possess at least one year of experience providing customer service? If so, please describe.
04
Do you have experience working or volunteering in a library or similar environment? If so, please describe.
05
This position requires the ability to work an assigned schedule that will require evenings and weekends; shifts vary Monday - Sunday from 8:30 a.m. - 8:30 p.m. What is your availability?
06
Branch placement is based on the needs of the division. Are you available to work at any of the three (Valencia, Newhall, or Canyon Country) branches?
07
Are you bilingual in English/Spanish?
08
What interests you about this position?
Required Question
