Customer Service Assistant

3 weeks ago


Minneapolis, United States On-Demand Group Full time

On-Demand Group is currently seeking for a Customer Service Assistant for a 6-month contract engagement to start.

Job Title: Customer Service Assistant

Duration: Contract to Hire

Location: Bloomington, MN (Hybrid)

Working Environment: Hybrid

Job Description:

Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies

Process app and gift card contacts within 72 business hours; reporting any anomalies

Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F

Monitor corporate voicemail boxes daily

Accurately transcribe fan voicemails into contact forms

Forward voicemails as appropriate

Monitor and process incoming emails to Fan Relations team email box per directions provided

Print, track and send gift cards letters to fans

Print and send letter correspondence to fans

Review incoming physical mail, scan and document contact in database; assigning as required

Assist with ordering of Gift Cards

Other projects as assigned

Education and Qualifications:

High School Diploma or GED equivalent required

2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred

Excellent written and verbal communication skills required.

Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.

Intermediate computer skills (Microsoft Word and Excel)

Strong technical aptitude a plus

Excellent data entry skills

Strong ability to multi-task and prioritize multiple projects and requests simultaneously.

Well organized with a high attention to detail and accuracy

Ability to work quickly in a fast-paced environment with frequent interruptions.

Ability to work independently with little supervision.



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