Network Voice Engineer

4 weeks ago

Erlanger, United States Diverse Lynx Full time
Position: Network Voice Engineer
Location: Erlanger KY//Decatur IL, (Onsite)
Job Type: Full-time

Relevant Experience (in Yrs.)
  • Deployment and management of Voice telephony infrastructure
  • Implementation and maintaining contact center environment
  • Deployment and support for third party telephony integrations
  • Data gathering, configuration readiness and switchover/migration of sites to Webex telephony solution from legacy voice infrastructure
  • Preparing voice configuration including dial plan, routing, AA, IVR, hunt groups and to integrate third party telephony services
  • Co-ordination with Service provider/vendor for Voice circuit issues

Detailed knowledge and experience of Avaya/Cisco Communication & Contact center systems in a distributed and centralized environment
vaya Session Manager, System Manager, CMS and AES Implementation
Cisco/Avaya Peripheral Gateways and Modular Messaging
vaya IP Phones, Avaya 1X, IP Agent and digital/analog devices
Should have experience in Dial Plan, number manipulation, call routing and call management in various platform (Cisco & Avaya)
Experience in Digital/Analog gateway deployment (E1/T1/BRI/FXO/FXS circuits)
Experience in Implementation of SIP Trunk services and DID numbers management
Experience in voicemail Auto attendant, key mapping & User voicemail configuration
Have good understanding of monitoring tools, Call detailed records and Wireshark
Have good understanding of Network ports and firewall rules for voice services
Co-ordination with Service provider/vendor for Voice circuit issues
Experience in configuration and administration of Survivable branch Gateways
Work with Cisco Technical team to resolve issues and bugs related to Voice services
Experience in configuration and troubleshooting of SIP, H.323 and MGCP protocols
Knowledge on Microsoft Enterprise Voice Skype and MS Teams would be a plus.
Excellent communication skill, customer and vendor management skills

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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