Customer Service Rep
3 weeks ago
** Customer Service Rep**
**Job Category****:** Operations Support **Requisition Number****:** CUSTO01128 Showing 1 location **Job Details**
**Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to):**
* Receives and responds to all customer inquiries. Analyzes requests and resolves customer concerns while maintaining the best possible service/solutions.
* Answer incoming customer calls concerning order status, inventory availability, pricing, quotes, shipping, etc.
* Authorizing merchandise returns and credits as well as preparing the related paperwork.
* Supports the needs of Production and Sales Managers.
* Possesses very good knowledge of product line/brand, prices, delivery time and promotions.
* Updates orders and post changes in partial shipments, price differences, etc.
* Prepares written or verbal quotes for pricing, shipping costs, lead times, etc.
* Answer and transfer phone calls.
* Receives and handles phone and e-mail requests for purchase orders, order changes, adjustments, etc.
* Partners with the credit department to resolve disputed credit items.
* Provides timely feedback to the company regarding service failures or customer concerns.
* Partners with the sales team to meet customer service expectations.
* Resolves client complaints and solves problems in a timely manner.
* Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
* Uses the company database to retrieve pertinent information required by the customer.
* Notes all telephone/email correspondence in the database.
* Always maintains the confidentiality of proprietary customer and Company designs, materials, methods, processes, costs, and other critical information.
* At all times, conducts Oilgear business in an ethical, proper, and safe manner.
**INTERPERSONAL REQUIREMENTS**
* Ability to think strategically and logically.
* Creative with strong problem solving and decision-making ability.
* Excellent decision-making skills and pro-active in identifying and aggressively pursuing solutions to problems.
* Strong, confident, and capable communicator.
* Strong analytical and organizational skills and the ability to handle multiple projects effectively.
* Demonstrates a proven effectiveness to work as a team player.
* Results orientated.
* Ability to multi-task in high stress situations.
**EDUCATION & EXPERIENCE REQUIREMENTS**
* High school diploma or GED
* Two years Customer Service experience
* Computer proficiency (Microsoft Office, etc.)
* Telephone and email etiquette skills
* Basic hydraulic knowledge (preferred)
**WORKING CONDITIONS**
* Work is typically performed in an office work environment.
* Physical effort is minimal, however may be required in certain situations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
High School or better.
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Service 1
1 month ago
Fremont, United States Pilot Freight Service Full time** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO004289 Showing 1 location **Job Details** **Description** **Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Fremont Station, located in Fremont, CA. The hours for this position will vary. Must be available to work weekends.**...
-
Customer Service Assistant
2 weeks ago
Fremont, United States Premier Planning LLC Full timePremier Planning Services, Ltd. is currently looking for young motivated team players who are punctual and reliable, willing to learn, are dedicated to the goals of our company and can keep up with our fast paced environment. Ideal candidates possess a "can-do", self-motivated attitude and will provide out customers with the highest level of service and...
-
Customer Service Representative
4 days ago
Fremont, United States Cytek Biosciences, Inc. Full timeJob DescriptionJob DescriptionSUMMARY: The Customer Service Representative (CSR) will be responsible for duties such as order management / fulfillment in line with company revenue recognition rules, call center support, shipping coordination in a Customer Service and Order Administration environment. In addition, all CSRs are expected to assist with Sales...
-
Customer Service Associate
3 days ago
Fremont, United States Raising Cane's Chicken Fingers Full time**Customer Service Associate** Fremont, Nebraska **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...
-
EVSE Customer Service Engineer
4 days ago
Fremont, United States Zerova Technologies USA LLC Full timeJob Description Job Description Salary: 70K - 90K DOE EVSE Customer Service Engineer Zerova Technologies USA is looking for a responsible, detail oriented and customer centric individual to fill its EVSE Customer Service Engineer position. Must have a highly technical background with experience in electrical or mechanical engineering. About Us: Zerova...
-
EVSE Customer Service Engineer
4 days ago
Fremont, United States Zerova Technologies USA LLC Full timeJob DescriptionJob DescriptionSalary: 70K - 90K DOEEVSE Customer Service EngineerZerova Technologies USA is looking for a responsible, detail oriented and customer centric individual to fill its EVSE Customer Service Engineer position. Must have a highly technical background with experience in electrical or mechanical engineering.About Us: Zerova...
-
Customer Service Representative II
2 days ago
Fremont, United States National Veterinary Associates Full timeWe are seeking a detail-oriented Front Desk Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support at our front desk. Duties:- Greet and welcome guests in a profess Customer Service Representative, Customer Service, Representative, Retail, Health
-
Customer Service Representative
3 hours ago
Fremont, United States Havas Formula Full timeJob Details, Customer Service Representative - Fremont **Customer Service Representative - Fremont** **Customer Service Representative - Fremont** locationsFremont, MI time typePart time posted onPosted 30+ Days Ago job requisition idR0014936 ****Job Description:**** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and...
-
Customer Service Technician I
3 days ago
Fremont, United States Agiliti Health, Inc. Full timeJob Description: Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective...
-
Customer Service Representative
4 days ago
Fremont, United States WeDriveU Full timeJob DescriptionJob DescriptionCompany Description:WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S....
-
Fremont, United States Hashimi Corp Full timeJob DescriptionJob DescriptionJob Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Inside Sales Representative. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and...
-
Sales & Customer Service Associate
2 weeks ago
Fremont, United States Massage Envy Full timeOverview: **Where Better Careers Begin!** Massage Envy Spa Fremont 30916 Paseo Padre Pkwy Fremont, CA 94538 **Do you have a passion for helping others?** At the Massage Envy Spa Fremont franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...
-
General Service Technician
5 days ago
Fremont, United States Sun Auto Tire & Service Full timeOverview Bruce's Tire & Auto Service has been in business since 1936 and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires to medium truck tires, to industrial and agricultural tires. Bruce's also...
-
General Service Technician
2 days ago
Fremont, United States Bruce's Tire & Auto Service Full timeOverview: Bruce's Tire & Auto Service has been in business since 1936 and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires to medium truck tires, to industrial and agricultural tires. Bruce's also...
-
General Service Technician
3 hours ago
Fremont, United States Bruce's Tire & Auto Service Full timeOverview: Bruce's Tire & Auto Service has been in business since 1936 and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires to medium truck tires, to industrial and agricultural tires. Bruce's also...
-
Fremont, California, United States Transdev Inc. Full timeJob Description Mobility Management Customer Service Specialist Division: ParatransitLocation: SF Paratransit Brokers Office Salary: $ $24.50 per hour DOQPosition Type: Non-Exempt Transdev Services, Inc. seeks a motivated individual to join its team at our San Francisco Paratransit Office as a Customer Service Specialist. Position Overview: This is an...
-
Fremont, United States DPA Auctions Full timeJob DescriptionJob DescriptionDPA Auctions is the fastest growing online auction experience in the United States. The reason for that is because of our most affordable pricing, enhanced marketing techniques, and our full serviced experience. But most importantly it is because of our people.Our team has been growing exponentially for the simple fact that our...
-
Order Management Rep
3 days ago
Fremont, United States Exxact Full timeThe primary role of the Order Management Representative is to support customers, partners and sales while ensuring the timely processing of orders in an accurate manner and in accordance with company policy. The position will entail resolving customer issues, processing order requests, and managing inquiries via phone and email. Also, to act as a staff...
-
Remote Sales Rep: No Cold Calling
1 day ago
Fremont, United States SVF Inc. Full timeJob DescriptionJob DescriptionWE DO NOT HIRE INTERNATIONAL CANDIDATESHey there! Ready to level up your sales career? Check this out!Our company's been on fire, named a Top Company Culture 2 years in a row, and got rave reviews from Forbes in a recent article. We've been rocking the Inc. 5000 fastest-growing list for six straight years, on top of 15...
-
Fremont, United States Vacuum Products Corp Full timeJob Overview: **Responsibilities**: - Assist the sales team in checking customers' orders, pricing and process the paperwork. - Handle customers inquires and questions. - Monitor shipment schedule to ensure timely deliveries. - Provide exceptional customer service throughout the sales activities. - Collaborate with other departments, such as accounting and...
