Window and Door Customer Service Rep

7 days ago

Austin, United States Buildwithbmc Full time

Window and Door Customer Service Rep

Tracking Code 19419-376 Job Description If youd like to become part of an exciting, fast-paced organization, BMC is the company for you Military and Veterans encouraged to apply.

At BMC, the outstanding Install/Warranty Coordinator guides inside sales activities and coordinates the install/service/warranty department. They handle the accurate retrieval of processed customer orders, perform data entry of orders, and assist with sales-related administrative activities, all while encouraging our stellar customer service and team atmosphere.

**Major Responsibilities:**

- Understands and actively supports individual markets specific strategies ensuring seamless customer service and service level standards are exceeded.

- Acting internal and external customers point of contact for designated portfolio of clientele. Handling inquires on order status, customer complaints and issues, delivery schedules and other follow up as needed.

- Efficiently manage order entry workflow; including timely and accurate order entry into the company system, scheduling of deliveries and installation and other customer follow-up.

- Enters order, tracks and manages the process of service and warranty from initial call to install/billing.

- Proactively identifying customer, product or delivery issues; surfacing issues and problem solving with sales and operations teams.

- Identify and coordinate with the install department the scheduling and coordination of the jobs with the technicians.

- Partners with Sales and Credit teams to ensure accurate A/R; including prompt resolution of customer credits, return processed in a timely manner and customer notification of payment status.

- Open communication with all levels regarding market challenges, solutions and business impacts.

- Subcontractor maintenance and compliance as well as labor verification and processing.

- Non- stock ordering and inventory control as needed.

Required Skills

- Minimum Education: High School Diploma or GED.

- Minimum Typing/Key Stroke Speed: 50 WPM or 5500 KPH with 95% accuracy or above error rate.

- Excellent oral and written communication skills.

- Tech-savvy with strong emphasis in MS Office.

Required Experience

- Minimum Experience: 1 year customer service and sales support, data entry, construction and building materials supply.

Job Location Austin, Texas, United States Position Type Full-Time/Regular ** Apply**

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