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Senior Pega Engineer

3 months ago

Richardson, United States InRhythm Inc Full time

We're Looking for a Senior Pega Engineer Our team is looking for someone who has a passion for developing performant and robust Pega applications while supplying the continued evaluation and advancement of Pega technologies in a given organization. We're looking for a natural consultant who can build and maintain relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy. This will be driven from a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment. At InRhythm, You Will Be responsible for driving the design and implementation of Pega case management systems and business process automation for consumer businesses. Work with stakeholders, call center agents and interfacing teams to build business-critical case management and business process automation applications that will enable us to provide an industry leading user experience. Identify pitfalls ahead of time, raising concerns, and managing expectations with all stakeholders. Facilitate and develop process workflow required to support implementation of engineering solutions. Process model design and development, integrations, and general implementation of Pega components. Create sophisticated, research-based prototypes that showcase the designed solutions to stakeholders, technologists, and users. Provide production support, perform root cause analysis, and address defects. Collaborate with globally located cross functional teams in building customer-centric retail consumer banking products or supporting services. Build trusted partnerships with product managers, vendors, and external partners. Define and break out epics/features for others, while maintaining a sense of the whole picture. Work in a cross-functional agile team to deliver working software incrementally. Help InRhythm's technology division by collaborating on the interviewing pipeline, mentoring less-experienced engineers, hosting tech talks and workshops, identifying industry trends to discuss, and participating in practice activities. Requirements 5+ years of professional engineering experience with Pega 7 and Pega 8 platform implementation 2+ years of SQL relational database engineering experience Experience with Pega and Pega Collections features, such as - Activity & Analysis Assistance Program Enrollment (allow customers to enroll in payment plans) Business Process Management (BPM) Case Creation Logic, Case Management Functionality (creating/managing lifecycle of a collections case), Case Prioritization (Agent Productivity) Collections Data Model (i.e. contact, case, assistance program) Communications (triggering calls or chats to customers) Contact Strategy (logic to determine the contact channel for a customer) Decision Strategy Manager (leverage AI and NLP to analyze customer moods) Inbound/Outbound Interaction Setup (searching inbound call or enabling automated popup for dialer calls) Payments Scheduling (processing one-time payments (OTP), procure-to-pay (PTP), or Autopay) Policy Regulations and Controls Rules Process Commander (PRPC) Must Have: Candidates to have Smart Dispute or chargeback processing experience. Experience with Pega technical features, such as the following: A/B Testing Agent Experience (UI and screens) Data Persistence (PTP / case depositions / attempts) Functional Logic Live Statistics (progress in a transactional flow) Reporting Feed for Analytics (send feeds to other series) Role Authorization / Authentication (determine access controls for specific user roles) Rules Configuration and Execution (contact strategy) Workflow (case management) Experience with the following responsibilities: Developing and managing Pega Workflows, User Interfaces, Activities, Utility and Decision rules Using APIs to integrate the Pega platform with other micro-services Working with Web Services including REST or SOAP Building integrations using Pega Rules Process Commander (PRPC) Designing integration components using Pega Frameworks Performance Tuning including Performance Analyzer (PAL), Log Analyzer, DB Tracer or Preflight Working on projects using Agile Methodology Designing, developing, integrating and testing Pega's customer decision hub framework applications to support implementations for different lines of businesses. Working on Pega Business Intelligence Exchange (BIX) data extraction for analytical reporting Migrating between major Pega versions Certifications: Recent certifications for one of the following: Pega Certified System Architect (CSA) Pega Certified Senior System Architect (CSSA) Pega Certified Lead System Architect Pega CPM Architect (CCA) Pega Certified Customer Service System Architect Pega Certified User Interface Specialist Pega Certified Decisioning Consultant Why Work at InRhythm? People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow - and is now prepared to accelerate scale with the addition of this role to our community. At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits: Comprehensive and customizable Medical, Dental, and Vision Plans 401(k) Matching Paid Parental Leave Scalable PTO Reimbursements for personalized birthday experiences Social and Flexible Work Environment Weekly Happy Hours and Cultural Events to get to know your team Media Streaming, Book, and Fitness Allowances

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