Customer Service Associate

2 months ago

Tallahassee, United States Hertz Full time

As a Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

This position includes a rewarding compensation and benefits package:

  • $13.00 an hour as your base pay
  • Overtime hours are compensated at 1.5 times your hourly rate
  • Includes full range of medical, dental, vision, 401K benefits offerings
  • Uncapped monthly sales incentives
  • Potential for top sellers to make over $100K annually

Responsibilities

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertzs policies and procedures.

Welcome each customer with a smile.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customers service experience by immediately owning and resolving issues.

Be proud of our brand and the role you play in our success.

Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

Thoroughly enjoy Going for the WOW Desire to Surprise and Delight.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

Passion for customer service and attention to detail - Goes the extra mile

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast-paced environment with a variety of tasks.

Excellent organizational and time management skills

Demonstrate professionalism and interpersonal skills

Proven experience of working well within a team

  • 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

  • Customer Service Associate

    3 months ago

    Tallahassee, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 111-39 S. MAGNOLIA DRIVE [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate

    4 weeks ago

    Tallahassee, United States The Hertz Corporation Full time

    Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertzs policies and procedures. Welcome each customer with a smile. Proudly represent Hertz with your professional appearance, language Customer Service, Associate, Service, Customer, Rental, Retail, Automotive, Skills

  • Customer Service Associate

    4 weeks ago

    Tallahassee, United States The Hertz Corporation Full time

    As a Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position includes a rewarding...

  • Sales Associate

    4 weeks ago

    Tallahassee, United States Staples Full time

    Sales Position DetailsWe are looking for a skilled Sales Associate to join our team as a Customer Service representative. This role will involve providing exceptional customer service, engaging with customers, and assisting them in finding products and solutions. The successful candidate will have the ability to multitask, work independently, and be flexible...

  • Customer Service Research Associate

    2 days ago

    Tallahassee, United States MAXIMUS Full time

    Overview: We are seeking a highly skilled Customer Service Research Associate to join our team in Tallahassee, FL. This is an onsite opportunity that requires strong research skills and the ability to work closely with our clients.">About the Job: As a Customer Service Research Associate, you will be responsible for investigating and responding to...

  • Customer Service Associate

    1 day ago

    Tallahassee, United States Sam's Club Full time

    About the RoleAs a Customer Service Associate at Sam's Club, you will play a vital role in providing exceptional service to our members. This includes assisting with purchasing decisions, locating merchandise, and resolving member issues and concerns. You will also promote the company's products and services, provide guidance and support on member...

  • Sales and Customer Service Associate

    2 days ago

    Tallahassee, United States Ace Cash Express Full time

    A Day in the LifeAs a Sales Associate, you'll have the opportunity to work in a fast-paced retail environment, providing top-notch customer service and making every interaction count.

  • Customer Service Support Associate

    2 weeks ago

    Tallahassee, United States Florida State Gov Full time

    Job OverviewThe Florida State Gov is seeking a highly skilled and customer-focused Customer Service Support Associate to join our team. In this role, you will be responsible for providing exceptional service to members, employers, and other stakeholders by communicating information via telephone and email.As a valued member of our team, you will have the...

  • Customer Service Associate

    4 weeks ago

    Tallahassee, United States Taymax Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Taymax Group.

  • Customer Service Associate

    2 weeks ago

    Tallahassee, United States Circle K Full time

    Circle K Store AssistantWe are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will provide excellent customer service, operate a cash register, and maintain store facilities.The estimated salary for this role is $35,000 per year, depending on location and experience.

  • Retail Store Associate

    2 weeks ago

    Tallahassee, United States The Sherwin-Williams Company Full time

    About the Role:We are looking for a reliable and efficient Retail Store Associate - Delivery and Customer Service to work at our Automotive Branch #9274. The successful candidate will be responsible for providing excellent customer service, processing sales transactions, and delivering products to customers.Requirements:Must be at least eighteen (18) years...

  • Sales & Customer Service Associate

    7 months ago

    Tallahassee, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy of Kerry Forest: 2887 Kerry Forest Parkway. Tallahassee, FL 32312 Do you have a passion for helping others? At the Massage Envy of Kerry Forest franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...

  • Restaurant Customer Service Associate

    2 weeks ago

    Tallahassee, United States Jason's Deli Full time

    At Jason's Deli, we're seeking a highly motivated Restaurant Customer Service Team Member to join our crew. As a key member of our team, you'll play a vital role in ensuring exceptional customer service and creating an out-of-this-world dining experience. Your responsibilities will include:Prioritizing tasks while anticipating customers' needs.Collaborating...

  • Customer Service Representative

    1 day ago

    Tallahassee, United States Winn-Dixie Full time

    As a valued member of the Winn-Dixie team, you will provide exceptional customer service and support in a fast-paced retail environment. This role involves greeting and assisting customers in a prompt, courteous, and friendly manner, ensuring their shopping experience is seamless and enjoyable.Your primary responsibilities will include:Providing continuous...

  • Customer Service Expert

    2 days ago

    Tallahassee, United States Burlington Stores Full time

    We're looking for a highly motivated and customer-focused Retail Sales Associate to join our team at Burlington Stores, Inc. As a key ambassador of our brand, you will be responsible for delivering exceptional service to our customers, maintaining a high level of product knowledge, and working collaboratively with the management team to achieve sales...

  • Customer Service Representative

    2 days ago

    Tallahassee, United States Burlington Stores Full time

    Work with UsBurlington Stores, Inc. is committed to providing an exceptional shopping experience for our customers and a rewarding work environment for our associates.Job DetailsThis Retail Sales Associate position requires:Providing excellent customer service by greeting and assisting customers, answering questions, and processing transactions.Maintaining a...

  • Customer Service Branch Associate

    1 week ago

    Tallahassee, United States Sherwin-Williams Full time

    About UsSherwin-Williams is a leading manufacturer of paints, coatings and related products. We believe in careers that grow with you, providing opportunities to explore your curiosity and drive our company forward.Job SummaryWe are seeking a talented individual to join our team as a Branch Associate. This role is responsible for receiving and preparing...

  • Customer Experience Associate

    3 weeks ago

    Tallahassee, Florida, United States CheckersRally's Full time

    Job SummaryWe are seeking a highly motivated Customer Experience Associate to join our team at Checkers & Rally's. As a key member of our staff, you will be responsible for delivering exceptional customer service and contributing to the success of our restaurant.

  • Customer Service Representative

    3 months ago

    Tallahassee, United States Circle K Full time

    Circle K - 1990 Capital Cr NE [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 weeks ago

    Tallahassee, United States Circle K Full time

    Circle K - 4815 Kerry Forest Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...