Reservationist

1 week ago

Pismo Beach, United States The Cliffs Hotel and Spa Full time
Reservationist - The Cliffs Hotel and Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Shell Beach Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Cliffs Hotel & Spa is continuously growing and expanding We are seeking a genuine, efficient, and motivated part-time, Reservationist who can engage with guests using a personalized sense of service. We look forward to connecting with you

Position Summary:

The Reservationist position is responsible for delivering excellent customer service by demonstrating a personalized sense of service for each guest. The role consists of tasks involving booking group reservations, 3rd party reservations, and other miscellaneous reservations requests and duties. Processes include, but are not limited to, providing clerical support to the Reservations Supervisor, booking reservations requests as they come in, and answering incoming calls for the reservations department.

Education, Experience, Skills:
  • High School Diploma or GED equivalent
  • Must be able to work nights, weekends and holidays when necessary
  • Must be able to work 2 shifts per week
  • Basic computer skills, including email and scheduling systems
  • Knowledge of Word, Excel, Outlook, Maestro PMS is preferred
  • Must have strong organizational skills and be detail-oriented
  • Ability to provide an elevated level of customer service
  • Ability to be sales oriented and able to communicate information regarding product and services to guest
  • Ability to multitask and memorize/recall information quickly
  • Maintain a friendly, outgoing attitude throughout all shifts
  • Must be able to communicate and work effectively with co-workers in all departments
  • Hospitality experience is preferred
  • Responsible Beverage Service Training, and ABC Exam Certified or willing to take training upon hire date
Physical Requirements:
  • Ability to stand continuously for the duration of the shift (4-8 hours)
  • Ability to sit continuously for the duration of your shift (4-8 hours)
  • Ability to lift small packages (under 40 pounds)
  • Ability to work in stressful situations

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