Service Manager

4 weeks ago


Plainville, United States CareerBuilder Full time

Orion Talent, the nations largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Service Manager position with a company that provides a range of products and services to businesses including uniforms, mats, mops, cleaning and restroom supplies, first aid and safety products, fire extinguishers and testing, and safety courses.
Position Details
Location:

Plainville, CT
Compensation:

$77K - $86K + annual bonus + Company phone/computer + vehicle allowance/package ~total comp of $110K-$120K
Shift:

M-F; with flex hours/days, depending on client needs
Travel:

10%, occasional overnight
Benefits:

Comprehensive Corporate Benefits Package; Tuition Assistance; Relocation Assistance
Vaccine Requirement:

Not Required
Position Description
As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to clients or customers. You will oversee a team of service professionals and ensure that the team meets or exceeds customer expectations. Responsibilities will include:
Hire, train, and review performance with team, develop and implement service policies and procedures to ensure consistency and quality across the team.
Monitor and analyze service metrics, such as customer satisfaction, response time, and resolution time, and make recommendations for improvement.
Coordinate with other departments, such as sales and marketing, to ensure that service delivery is aligned with company goals and objectives.
Develop and manage service budgets, including forecasting and tracking expenses as well as identify and implement new technologies or processes to improve service delivery.
Handle escalated customer complaints and ensure timely resolution.
Conduct regular performance reviews and provide coaching and mentoring to service team.
Position Requirements
Bachelor's degree in a relevant field, such as business or management.
3+ years of experience in service management or a related field.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Analytical and problem-solving skills.
Customer-focused mindset.
Ability to work under pressure and meet deadlines.

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