Collections Specialist

Collections Specialist Requisition Number: 2025-2910-07 Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a Collections Specialist to support company-wide collection efforts from our headquarters in Raleigh, North Carolina. This hybrid position offers the best of both worlds: collaborative in-office time with our Finance team and the flexibility of remote work. Join us at S&ME As a Collections Specialist, you will play a critical support role in ensuring the company's financial health by managing and pursuing collections for past-due invoices. Your experience in customer service, organization, and attention to detail will directly impact the efficiency of our accounts receivable process. This position requires strong interpersonal skills to collaborate with Operations, Shared Services, and clients, while maintaining professionalism in challenging situations. By leveraging your ability to communicate effectively and stay organized, you will help accelerate collections, improve cash flow, and support the overall success of the company. Your Day-to-Day: Pursue Collections: Contact clients regarding past-due invoices in alignment with contract terms and collaborate with project managers to resolve issues. Document Efforts: Accurately record all collection activities and client interactions in the AR dashboard for transparency and tracking. Follow Up Consistently: Maintain regular communication with project managers and clients until overdue invoices are paid. Provide Backup Support: Assist with daily cash receipt processing and address BST Help Desk tickets when needed. Escalate Accounts: Identify and accelerate collection efforts for clients with excessive past-due balances. What You Bring: A High School Diploma or GED An Associate degree in accounting, a plus, OR equivalent combination of education and experience A minimum of 3 years of customer service and collections experience Good organization and data entry skills with minimal errors A general understanding of the double-entry record-keeping system Basic knowledge of Microsoft Office We Are S&ME: At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities. When you join S&ME, you become part of a collaborative, honest, and people-focused culture that invests in your success. We offer exciting project opportunities, ongoing training, and a comprehensive benefits package to support you and your family. This is more than a job; it's a place to grow, thrive, and build a future. Here's what you can look forward to: Medical, Dental & Vision Plans with HSA and FSA options - with no medical premium increase in 2026 Wellness Program - $50 off per month on your 2027 premiums Pet Insurance Term Life & Long-Term Care Coverage - available Spring 2026 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution 401(k) Retirement Plan Paid Holidays and Paid Time Off (PTO) - with rollover options Paid Maternity & Paternity Leave Mentorship & Career Development Programs Credential Incentive Program - get rewarded for advancing your skills Tuition Reimbursement Employee Recognition Program Company Vehicle & Fuel Card - for project-based roles $2,000 Employee Referral Bonuses - and more If you are seeking a challenging and rewarding career with a firm committed to our employees and providing quality service to our clients, join our team This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.