Senior Network Engineer

2 weeks ago

San Diego, United States ServiceNow Full time

Job Description

Please Note:  This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

Design and deploy networks based on business and technical requirements.

Partner with project and program managers to meet overall timelines and resolution of issues.

Operate and troubleshoot networks to identify and resolve issues quickly.

Take a lead role in the engagement and mitigation of outage causing events or issues.

Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.

Perform non-critical investigations into functionality that is not working as desired.

Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.

Review, consult and prepare for planned change introduction to production environment.

Participate in rotating “on call” schedule with other members of the team including weekends.

Partner with teams to plan and execute software code upgrades and device maintenance.

Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.

Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample first 6-month deliverables

Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.

Deploy capacity into a datacenter based on demand.

Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.

Take ownership of a minimum of two datacenters perform all sustainment engineering functions.

Partner with the SRE team to identify and solve one network process issue.

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