Guest Loyalty Specialist

2 weeks ago


Nashville, United States Sonic Automotive Full time

Guest Loyalty Specialist in Nashville, TN at EchoPark Automotive

Job Type:

Customer Service Experience:

Associate About

EchoPark Automotive is one of the fastest-growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities Job Description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Nashville, TN.

The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews. What You'll Do: Ensure the guest’s happiness and their likelihood to recommend EchoPark to others. At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs. Answer and return all guest phone calls and emails in a timely, friendly manner. Communicate with sales and recon departments. Schedule appointments. Meet and greet the guest, make the guest feel welcome, set expectations regarding the upcoming process. Liaise with recon to ensure timely completion and with guests to provide updated information and expectations. Ensure repairs have met company standards and guest expectations. Work to create an outstanding culture of communication with the guest and team. WhatWe’reLooking For: Demonstrated customer service and attention to detail Experience in problem resolution Be transparent Take the high road Willingness to learn Take ownership Celebrate small successes What We Offer: $42k/ and up salarybase with monthly bonus opportunities Health, Dental and Vision Insurance 401k with a 4% company match Paid vacation Access to leadership and personal development programs Additional Information All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr



  • Nashville, United States EchoPark Automotive Full time

    Guest Loyalty Specialist in Nashville, TN at EchoPark Automotive Job Type: Customer Service Experience: Associate About EchoPark Automotive is one of the fastest-growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for...


  • Nashville, United States Marriott International Inc Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...


  • Nashville, Tennessee, United States Courtyard Nashville Downtown Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...


  • Nashville, United States Courtyard Nashville Downtown Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type...


  • Nashville, United States Marriott International, Inc Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...


  • Nashville, United States Marriott International, Inc Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...


  • Nashville, United States Marriott International, Inc Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...


  • Nashville, United States Marriott International Inc Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hr Job Number 24090964 Job Category Rooms & Guest Services Operations Location Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type...


  • Nashville, Tennessee, 37219, Davidson County, TN, United States Marriott International, Inc Full time

    Additional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...


  • Nashville, United States Hallson Hospitality Full time

    COMPANY OVERVIEW: Welcome to Hallson Hospitality Co., a premier property management and real estate investment company based in Nashville, TN. Founded with a passion for creating beautifully designed short-term rental properties, we specialize in curating an exceptional collection of accommodations that offer an elevated experience for our guests. At Hallson...


  • Nashville, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...


  • Nashville, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...

  • Guest Lead

    5 days ago


    NASHVILLE, United States STAND OUT FOR GOOD Full time

    Who Are We? Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our...


  • Nashville, United States Marriott Full time

    Marriott Hotels - 170 4th Avenue North [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow....

  • Guest Lead

    5 days ago


    NASHVILLE, United States STAND OUT FOR GOOD Full time

    Who Are We? Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our...

  • Guest Services

    6 days ago


    Nashville, United States State of Indiana Full time

    Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real...


  • Nashville, United States Mister Car Wash Full time

    **Guest Services Specialist Starting pay $14.00-$16.00 plus tips** TN-0841, 2831 Gallatin Pike, Nashville, Tennessee, United States of America Req #2921 Thursday, March 3, 2022 Working at Mister Car Wash is all about **opportunity**to be part of a team, achieve your goals, and **have fun in a fast-paced environment.** And with new stores in development,...


  • Nashville, United States Moodynational Full time

    Description Are you a seasoned desk clerk ready for your next move? Do you have Hilton systems experience? The Embassy Suites Nashville at Vanderbilt, managed by Moody National Hospitality Management, is looking for a Guest Service Manager to assist in leading our front desk teams to excellence! We offer competitive pay, and a fun, challenging work...

  • Specialist-Spa

    2 weeks ago


    Nashville, United States Marriott International Full time

    Job Number 23220953 Job Category Spa Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At...

  • Retention Specialist

    2 weeks ago


    Nashville, United States Professional Driver Agency Full time

    Job Description Job Description A Retention Specialist will make initial contact with their clients primarily through phone calls or in some cases through text or email. The Retention Specialist will contact the client at specific periods with the purpose being to determine how satisfied the client is in their job. The Retention Specialist will escalate any...