Representative Contact Center
2 weeks ago
Description:
Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today
Overview:The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment. Contact Center Representatives must exhibit positive behaviors and excellent communications skills. They need to be committed to achieving their predetermined goals while working within the framework of the Contact Center policies.
Responsibilities
- Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
- Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
- Respond to patient appointment requests from various Dental Offices websites
- Ability to handle inbound calls while navigating multiple systems of record
- Accurately schedule appointments utilizing predetermined dental office scheduling procedures
- Responsible for verifying patient insurance coverage to ensure eligibility
- Effectively and accurately send correspondence emails to Dental Offices
- Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients needs are met
- Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
- Ability to handle emergency requests for treatment and/or pain management
- Participate in meetings as required
- Other duties as assigned
Required
- High School Diploma, or equivalent General Education Degree (GED)
- Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)
Preferred
- Associate Degree, Bachelors Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
- Bilingual in English and Spanish is a plus
Knowledge/Skills/Abilities
- Ability to multi-task across various systems of record without compromising the quality of the work
- Excellent interpersonal skills
- Excellent oral and written communication skills
- Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
- Self-motivated, reliable and capable of working independently as well as within in team environment
- Ability to learn and retain detailed information regarding the various dental procedures
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
- Eligible for monthly bonus
Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
-
Contact Center Representative
4 days ago
Henderson, United States Jackson Hewitt Full timeAt Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working...
-
Member Support Representative
2 days ago
Henderson, United States Metlife Legal Plans Full timeJob DescriptionJob DescriptionMetLife Legal Plans is currently hiring several Member Support Representatives for our growing team in Henderson, Nevada.These positions will be hybrid positions with roughly two days in the Henderson office and three days a week remote.These resources will report into our Member Support Supervisor.Who We Are:MetLife Legal Plans...
-
Customer service representatives
10 hours ago
Henderson, United States Randstad Full timeJoin one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in the Pacific timezone. As a Customer Service Representative you will provide Customer Support over the phone and click to chat providing billing support to a variety of stakeholders. You will learn product...
-
Porsche Center Henderson
1 month ago
Henderson, United States Gaudin Porsche of Las Vegas Full timeJob DescriptionJob DescriptionSalary: ***Porsche Center Henderson Coming Early 2025***We are excited to share the exciting news that Porsche Center Henderson has officially broken ground, marking the beginning of an incredible journey toward an expected opening in early 2025. As we embark on this exciting venture, we seek new Team Members to join the Porsche...
-
Business Development Representative
2 weeks ago
Henderson, United States Acadia Healthcare Full timeBusiness Development Representative Located in Henderson, Nevada, Seven Hills Hospital provides services for behavioral health and chemical dependency, for both adults, geriatrics, and adolescents (ages 5-17). The continuum of care consists of a 134-bed psychiatric hospital and an extensive array of outpatient services that include a partial hospitalization...
-
Insurance Customer Service Representative
5 days ago
Henderson, United States Moore Family Agency Inc Full timeJob DescriptionJob DescriptionAt Moore Family Agency Inc., we pride ourselves on our commitment to excellence and continuous growth. With over six years of experience with Allstate and a $14 million book of business, we've established ourselves as a reputable agency in our community. Our agency culture is centered around career development, teamwork, and...
-
Patient Service Representative
2 days ago
Henderson, United States Rural Health Group Full timeRural Health Group - Healthcare That Fits Your Family Rural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional...
-
Business Development Representative
1 month ago
Henderson, United States Acadia Healthcare Full timeBusiness Development RepresentativeLocated in Henderson, Nevada, Seven Hills Hospital provides services for behavioral health and chemical dependency, for both adults, geriatrics, and adolescents (ages 5-17). The continuum of care consists of a 134-bed psychiatric hospital and an extensive array of outpatient services that include a partial hospitalization...
-
Verizon Call Center Sales Agent
7 days ago
Henderson, United States AGR Group Nevada, LLC Full timeOur Henderson, Nevada contact center is in search of qualified candidates who have proven experience in call center sales.We are looking for an energetic, charismatic, goal oriented individual with great customer service skills to join our team.The qualified candidates will sell internet, cellular and/or cable services to business consumers who have shown an...
-
Verizon Call Center Sales Agent
6 days ago
Henderson, United States AGR Group Nevada, LLC Full timeOur Henderson, Nevada contact center is in search of qualified candidates who have proven experience in call center sales. We are looking for an energetic, charismatic, goal oriented individual with great customer service skills to join our team. The qualified candidates will sell internet, cellular and/or cable services to business consumers who have...
-
Customer Service Representative
7 days ago
Henderson, United States U-Haul Full timeLocation: 989 S Boulder Hwy, Henderson, Nevada 89015 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Licensed Customer Service
1 month ago
Henderson, United States Walker Agency Inc Full timeJob DescriptionJob DescriptionWe are seeking a Property & Casualty Licensed Customer Service and Sales Representative to join our team. you will be responsible for helping customers by providing policy information, agency support, and sales.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesMake...
-
Patient Service Representative
6 days ago
Henderson, United States Rural Health Group Full timeRural Health Group - Healthcare That Fits Your FamilyRural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional...
-
Customer Service Representative
6 days ago
Henderson, United States Global Industrial Full timeCorporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...
-
Patient Service Representative
3 days ago
Henderson, Nevada, United States Intermountain Health Full timeJob Description:No Summary AvailableJob EssentialsYou will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of...
-
Warehouse Representative- Full Time
2 days ago
Henderson, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...
-
Henderson, United States Safe Fleet Full time** Customer Service, Parts Counter Representative** Henderson, CO **About The Position** **Meet the Smart Safety Company** At Safe Fleet our name says it all. We make fleet vehicles and everyone in and around them safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and...
-
Customer Service Insurance Representative
1 week ago
Henderson, United States Firefighter Insurance Services Full timeJob DescriptionJob DescriptionThis is a remote position. Candidates must reside in the state of Arizona, Nevada, Texas or Washington. Firefighter Insurance Services has deep roots in the fire industry. We were founded by a 3rd generation retired California firefighter and we know the Fire Family better than anyone!The Customer Service Representative is...
-
Remote Customer Service Representative
4 days ago
Henderson, United States Conduent State & Local Solutions, Inc Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Parts Manager
6 days ago
Henderson, United States McCandles Truck Center Full timeMcCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Henderson area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a...