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Medical Scheduling Specialist

3 months ago

Fort Smith, United States Shared Services Center - Fort Smith Full time

Short Description:The Patient Access Center (PAC) supports our clinics and patients by scheduling appointments, assisting patients and getting clinical calls sent to the appropriate parties for patient care. We strive to meet these needs with excellent customer service, accuracy and care, as the initial point of contact for people needing our help. The Scheduling Specialist position is remote and full time, which is 40 hours per week.Detailed Description:As a Remote Scheduling Specialist at Community Health Systems - Patient Access Center, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, and building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs. The Scheduling Specialist position is remote and full time, which is 40 hours per week.Required Experience:1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.Preferred Experience:2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.Essential Duties and Responsibilities:Answer incoming calls for all assigned clinics and operate call center telephony platformsFollows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.Determine calls with urgent needs and complete warm transfer to clinic staffComplete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.Researches patient requests in the medical record and provides information to patient or other entity.Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical callsMonitor assigned boxes in EMR for return communication from the clinicAccurately validate and enter patient name, DOB and demographicsCollects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicatedAdheres and complies to all policies and proceduresAttend educational sessions and department meetings as scheduledAbility to perform all other duties as assigned or requestedThis is a fully remote opportunity.We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.