Consumer Benefits Specialist

3 days ago

Grand Rapids, United States Hope Network Full time
Consumer Benefits Specialist

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.

Here are just some of the ways Hope Network invests in you for all that you do:

  • Wage starting from $18/hr (commensurate with experience)
  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off
With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you'll be doing
  • Advising and educating Consumers, guardians, families, representative payees, supports coordinators, and front-line supervisory employees about benefit eligibility.
  • Develop and maintain effective working relationships with the Social Security Administration and the Department of Human Services.
  • Oversee Representative Payee accounts and benefit eligibility record maintenance
  • Applies for Benefits such as food stamps and Medicaid for consumers
  • Verify insurance coverage of each Consumer.
  • Receives request for distribution of consumer funds and prepares Representative Payee for Social Security Beneficiary's account checks for request processing.
  • Complete the Social Security Administration 3471 "level of care" form when the consumer intakes, moves between programs, or discharges.
  • Store all paperwork in designated places securing the important documents. Enter paperwork into an electronic system either by data entry or by using optical scanners
  • Communicate with medical providers when addressing disputed medical bills and charges. Provide the correct insurance information for proper billing and resolution.
  • Arranges and assists in audits to meet internal and external agency requirements, including reconciling the Representative Payee for Social Security Beneficiaries account and coordinating a monthly internal review of the account.
  • Assist in reviewing and auditing the Residential Funds at each individual program for accuracy and compliance with CMH guidelines relating to Residential Funds Part I and Part II documentation.
Anticipated Work Schedule

Monday-Friday 8am-4pm

Job Requirements
  • Associate degree or 2 years related experience required.
  • Experience and understanding of Government and State benefit programs.
  • Ability to perform basic mathematical processes that relate to budgeting.
  • Ability to communicate in both written and oral formats to meet position responsibilities.


Our strength lies in diversity - empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year

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