IT Support Analyst San Diego, Ca REC

IT Support Analyst San Diego, Ca REC

Status: OPEN Date posted: Feb 12, 2020 Direct San Diego, California

IT Support Analyst | Updated: Mar 07, 2020

OPENINGS: 1 JOB TYPE: Contract LOCATION: San Diego, California, United States, 92127 INDUSTRY: Information Technology CATEGORY: Information Technology EDUCATION: Bachelor's Degree EXPERIENCE: 2-5 years TRAVEL: Sometimes RELOCATION ASSISTANCE: No - Local candidates only WORK ELIGIBILITY: Green Card, US Citizen

Essential Duties and Responsibilities:

Act as a liaison between PHL, Perspecta, LIMS vendor, LIMSs users and ITS to provide end-user support on LIMS application. Work closely with laboratory personnel, vendors and other IT professionals to understand the needs of the laboratory staff and clients, configure and maintain LIMS in a manner that addresses those needs and maximizes the system's potential. Analyze PHL requirements to translate needs into technical requirements. Suppport Perspecta in maintenance , troubleshooting and supporting existing LIMS system (STARLIMS) and interfaces. Prepare Statement of Work and assist with conducting business and functional requirements analysis for system enhancement or replacement. Formulate and define the scope of work for major upgrades to LIMS through research and fact finding combined with an understanding of applicable systems and laboratory requirements. Develop, modify and maintain forms/interfaces for data entry into LIMS. Create specific Crystal reports, develop or enhance workflows, create new tests, triggers, write and run queries to extract data including writing SQL scripts in Starlims. Support Perspecta in maintenance of existing instrument interface and working with vendor to develop new instrument interface. Work with internal and external clients, ensuring they have access to Starlims and can see results. Analyze data trending generated by LIMS for process improvement, general quality control and quality improvement processes. Identify, implement, and document appropriate solutions for problems and issues with the LIMS during daily operations that can improve the laboratory information management process. Train others as appropriate on specific areas of LIMS expertise including employees and external system users. Assist in the development of systems documentation, training materials, and training processes. Identify, evaluate, develop, and redesigns laboratory information system processes and procedures to meet user requirements. Create detailed written requirements. Consult with and advise laboratory management and decision makers to identify, recommend, implement, and support cost-effective technology solutions including system customization as needed. Working with Perspecta provide variety of technical support duties pertaining to computer systems, printers, scanners and related equipment. Assist in design, implementation of new LIMS system or version upgrade. Assist with project estimation, planning and tracking of development and implementation tasks. Anticipate dependencies and delays and bring them to the management’s attention. Provide recommendations for the most efficient and cost-effective solutions. Evaluate the existing information processing systems or manual workflows to determine effectiveness and recommend changes to improve production or workflows as required. Assist with UAT during implementation of software application systems. Work closely with management to prioritize business goals and information needs. Prepare user documentation for program specific systems. Work closely with PHL staff, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction. Desired Professional Skills and Experience:

Experience in LIMS application management, LIMS implementation experience and laboratory testing experience preferred Experience with CLIA, ELAP, FDA, or CDC preferred Preferred languages: SQL, Jscript, .NET, VBScript, SSL, HL7, XML, Python RDBMS: SQL Server, Oracle Strong knowledge of Crystal Reports Proven knowledge in system testing, validation, problem resolution, and training Background in laboratory computing environment including instrument and system interfaces and familiarity with laboratory procedures Working knowledge of the regulatory environment Strong written and verbal communication skills across different and diverse groups or individuals Ability to establish and maintain effective working relationships with those contacted in the course of the workday Ability to work under pressure and troubleshoot problems Excellent analytical and problem-solving skills Sound knowledge of Microsoft Office Tools Strong experience in application testing Ability to explain technical details to non-technical staff Solid understanding of business practices with fundamental understanding of project management methodology

Education/Certifications:

Bachelor's degree in Information Systems, Computer Science or related field plus two years of work experience in an IT Support Analyst position – OR – any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities Additional Information:

Background check and pre-employment drug screen required Must have a satisfactory driving record and valid California State Driver’s License PAYABLE TERMS Recruiters receive contract commission payments once per month. Payment is processed after the contractor's work is verified at the end of the month. The commission is paid out on the first pay period of the following month. Depending on when your candidate starts, the first payment may take 4-6 weeks to receive. BENEFITS Health, Dental, Vision

QUESTIONS FROM THE EMPLOYER You will be required to answer the following questions when submitting a candidate to this job What is the candidate's Month & Day of DOB(For Security ID) - MMDD: What is the candidate's rate? What is the candidates work authorization? What is the candidates current location? Please confirm that the resume submitted meet the following requirements: IMPORTANT: All resumes must be submitted with a brief summary that outlines the key qualifications required for this position as per the job description. Please be sure to showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be forwarded to the client along with the resume. You can confirm that you have disclosed to your candidate that you are working with Recruiter.com on the position to avoid any confusion with candidates and clients. (required) If your candidate is selected to be submitted to the hiring manager for further consideration, you agree that the Account Manager for DVBE (Partner) for this client may reach out and speak with your candidate prior to an interview to gather more information and/or prep them for the actual interview, and you will make sure your candidate is aware of this call. COMPLIANCE You will need to confirm the following compliance terms when submitting this candidate You have directly communicated with this candidate This candidate wants to be considered for this position This candidate was obtained in a manner that complies with OFCCP regulations at 41 CFR Part 60-1 Additionally, you'll need to write an introductory note about this candidate, telling the employer why this person is a right fit for the job

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