Customer Service Representative II

2 months ago

Hempstead, United States Choose901 Full time

Position Summary Works under general supervision to perform specialized clerical work in organizing, analyzing, processing, and maintaining operating, financial, statistical, and other specialized reports and records pertaining to departmental functions. Minimum Qualifications 1. Four (4) years of experience with appropriate clerical, bookkeeping, data processing or statistical work, with one (1) year as a court clerk; AND 2. High school diploma or possess a GED; OR 3. Three (3) years of experience with appropriate clerical, bookkeeping, data processing, or statistical work; with one (1) year as a court clerk; and one (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university. 4. PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities 1. Handles monetary transactions for Juvenile Court including but not limited to: child support payments, court costs, filing fees, juvenile traffic fines, juvenile restitutions, bonds, garnishments, attorney fees, copies, etc. 2. Balances cash drawers, calculates and records daily revenues received, and prepares daily reports as required for balance sheets, bank deposits, etc. 3. Provides customer service by issuing and processing transactions related to child support, child custody/visitation, juvenile traffic, filing child support petitions, garnishments, amended birth certificates, and other Juvenile Court matters. 4. Develops, processes, posts records and researches reports relative to garnishment of court cost and attorney fees, restitutions, amended birth certificates and certificates of paternity to vital records. 5. Posts cash and surety bonds by confirming bond information, writes up bonds, accepts form of payment or surety, writes release for jail, and sets court date. 6. Performs other related duties as required or directed. KSA’s 1. Ability to demonstrate a working knowledge of Microsoft Office programs, including Word, Excel, and Outlook. 2. Knowledge, skills and ability to maintain a high degree of accuracy in processing payment transactions, court records and related documentation. 3. Knowledge and ability to learn quickly and adapt to the court case management system operations. 4. Ability to pay strong attention to detail with excellent reading comprehension, grammar and spelling, and professional verbal skills. 5. Ability to work in a fast-paced environment with the skills to multi-task. 6. Knowledge and ability to perform basic arithmetical computations quickly and accurately. 7. Basic knowledge and understanding of legal terminology and documents. 8. Ability to identify and initiate work tasks with minimal supervision. 9. Ability to organize work, set priorities and meet critical Court deadlines. 10. Knowledge in operating computer equipment to input, update and retrieve data. 11. Ability to operate other office equipment i.e., typewriter, printer, copier, and calculator-all basic office equipment. 12. Ability to display strong customer service skills with the ability to remain calm in stressful situations, and to deal tactfully, courteously and effectively with diverse and sometimes irate individuals, while ensuring the confidentiality of customers.

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