Would you like to work for a company that gives you:

£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply

Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

Meals provided whilst on shift

Sales incentives and initiative rewards

Discounted / Free use of leisure facilities – “Hotel specific”

Free Car Parking – “Hotel specific”

Stays in our hotels at discounted prices

or

Even free stays in our hotels as one of our rewards & recognition incentives

Opportunities for your personal development within the Hotel Group Brand Portfolio

Fully funded apprenticeships – T&C’s apply

Annual Holidays entitlements inclusive of Bank Holidays

Opportunity to buy additional holiday entitlements

Pension enrolment

Does the below sound like you?

Passionate and willing to learn

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Enjoys working as part of a team

Previous experience in a customer-focused industry

Competent level of IT proficiency

Ambitious and hard working

Good communication and excellent grooming standards

Ability to work morning, afternoon/evening, and weekends

Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Night Auditor.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.

Complete audits, as required, in a timely manner.

A Night Auditor contributes to the first impressions of our Guests.

Achieve positive outcomes from Guest queries in a timely and efficient manner.

Ensure an efficient reception experience for Guests, including check in/out.

Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and/or other departments.

Ensure that the night porter checklist is complete.

Always demonstrate a high level of customer service.

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.

Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Follow company brand standards.

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