Housekeeping and Customer Service Specialist

6 days ago

Coupeville, United States YMCA of Snohomish County Full time
Description

The YMCA of Snohomish County provides jobs and careers with a cause.Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

Location: YMCA Camp Casey, 1276 Engle Rd, Coupeville, WA 98239

This is a Full-Time, hourly position located at YMCA Camp Casey on Whidbey Island.

For nearly 70 years, Camp Casey has been a gathering place for retreats, athletic training, educational programs, and moments of quiet reflection. While Seattle Pacific University has long cared for this special property, we're proud to continue its legacy through the YMCA's mission of youth development, healthy living, and social responsibility for all.

YMCA Camp Casey will offer year-round, transformative programming for the Whidbey Island, Puget Sound, and Pacific Northwest communities. This includes camp programs, environmental education, leadership development, group rentals, and more. As a valuable regional asset, YMCA Camp Casey will expand its offerings to benefit local families, schools, and organizations alike.

Come join our team during this exciting time at YMCA Camp Casey

Position Summary:

Provides housekeeping services to meet the needs of camp user groups. Performs work of a semi-skilled nature in the repair and remodeling of facilities and equipment. Supervise temporary and student assistants. Maintain assigned areas, preform day-to day facility cleaning and upkeep including preventative maintenance and repair, asset management and proactively monitor and report facility issues and concerns, and other related responsibilities.

Job Duties/Responsibilities:
  • Provide excellent customer service to all users of YMCA Camp Casey.
  • Completes all duties listed on the daily schedule and maintains upkeep of assigned area and assist in coordination of facility maintenance, including planning and developing preventative maintenance procedures.
  • Cleans and sanitizes, in accordance with established practices/procedures, the following: restrooms and shower rooms; sleeping rooms; meeting rooms; mess halls; kitchens; gymnasium; office and other designated areas as assigned.
  • Sets up tables, chairs and equipment as required to accommodate guests' needs.
  • Trains, equips, and supervises temporary and student assistants.
  • Performs independent semi-skilled routine maintenance.
  • Serves on rotating on-call maintenance schedule as needed.
  • Cares for and maintains inventory of: Linens; A.V. and sport equipment; tables and chairs used for set-ups.
  • Works evenings and weekends as needed. Works overtime as required.
  • All Casey facilities personnel are designated as "essential staff" and are subject to working during times that the conference center closes due to inclement weather or emergency.
  • Work effectively with all outside contractors and vendors.
  • Able to work effectively with from a variety of different maintenance activities including, but not limited to managed property assets, corrective and preventative building repairs.
  • Ability to understand the safe use and handling of cleaning compounds and chemicals, and continue to compile new acquired MSDS information for its safe operation.
  • Takes primary responsibility for preventive maintenance and minor repairs of equipment as assigned.
  • Assist with budget supporting preventative and annual maintenance plans and monitor expenditures.
  • Participate in the YMCA's Campaigns to support program development.
  • Advise supervisor on potential maintenance issues and projects as requested.
  • Ensure that assigned vehicles (and other equipment) are well maintained and operated in accordance with the policies and procedures of the YMCA.
  • Operates related motorized and non-motorized equipment.
  • Report and track maintenance requests/work orders.
  • Ensure YMCA buildings and property is secure during shift and report incidents and hazardous conditions to supervisor.
  • Lead and promote efforts to ensure that YMCA services & programs are welcoming and inclusive to all individual and that staff and volunteers are reflective of the community's diversity.
  • Develop and promote a learning organization culture among staff.
  • Completion of YMCA specific training/certifications as directed.
  • Works to support other team members on special projects at Camp Casey.
  • Performs other duties as assigned.
Qualifications:
  • Education: High school degree or GED.
  • Experience: Two years general maintenance of a multiple building campus. Two years customer service. Two years Custodial.
  • Licensure/Certification: Valid WA State driver's license. First Aid and CPR, CAP and others as determined by position/role (YMCA certifications completed within first 30 days of employment).
Other Considerations: Excellent customer service skills. General knowledge of custodial chemicals, equipment, techniques, standards and terminology. General knowledge of building maintenance tools, equipment, techniques, standards and terminology. Able to pass a fit test for N95 respirator.

Software And Equipment Used: General hand and power tools, carpet and hard floor maintenance equipment, service truck.

Physical Demands:
  • Sufficient physical strength and agility to carry out essential duties
  • Able to lift/carry 50 pounds
  • Ability to erect and stand on ladders and platforms at heights up to 32 feet
  • Ability to work with paint, cleaning equipment, chemical compounds, solvents, cleaners, and solutions in dry, liquid, powder, spray, and aerosol forms
  • Ability to paint, clean equipment, and operate motorized equipment as needed
  • Ability to work in conditions that will create dirt and dust
  • Ability to perform essential maintenance to facility or equipment which may involve, but not limited to the following activities: semi- to full-reaching overhead; crouching; kneeling; shoveling; carrying, working in narrow and/or confining spaces: underground, overhead, and at ground level; twisting of the waist, shoulders, and legs; and lying on stomach and/or back
Y Culture:
  • Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
  • Exhibit Caring, Honesty, Respect and Responsibility
  • Complete required training and certifications within established guidelines
  • Arrive on time ready for shift, clock in/out within timekeeping system
Team Leader Core Competencies

Mission Advancement:
  • Models and teaches the Y's values
  • Ensures a high level of service with a commitment to improving lives
  • Provides volunteers with orientation, training, development, and recognition
  • Cultivates relationships to support fundraising
Collaboration:
  • Champions inclusion activities, strategies, and initiatives
  • Builds relationships to create small communities
  • Empathetically listens and communicates for understanding when negotiating and dealing with conflict
  • Effectively tailors communications to the appropriate audience
  • Provides staff with feedback, coaching, guidance and support
Operational Effectiveness:
  • Provides others with frameworks for making decisions
  • Conducts prototypes to support the launching of programs and activities
  • Develops plans and manages best practices through engagement of team
  • Effectively creates and manages budgets
  • Holds staff accountable for high-quality results using a formal process to measure progress
Personal Growth:
  • Shares new insights
  • Facilitates change; models adaptability and an awareness of the impact of change
  • Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance
  • Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology


Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically, interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours or swifts when asked. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.

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