IT Support Specialist

4 weeks ago

Louisville, United States CareerBuilder Full time

IT Support Specialist-First Shift, M-F, Onsite

Who Are We?

We build products and relationships that last a lifetime No really, thats what we do. We are a successful family business with a long-term record of steady growth, and we are determined to accelerate our trajectory. Our diverse team members who speak 22 languages are passionate about their company and their co-workers. We reward for performance.

Fancy as manufacturers we believe practical, clean facilities are required to make quality products and retain the best team.

Transactional - we have long-term relationships with our team members and most valuable customers.

Satisfied - we celebrate achievement, then set our sights on new goals.

Whatwerelooking for:

For this entry level, in-office position, we want a technically oriented individual with a knack for problem solving and a customer service mindset. Communication and being a team player are key. Preferably you have an Associates Degree in IT or related field, and at least two years of experience. Experience, however, can substitute education and in the world of IT being self-motivated to learn and continue growing in the field goes a long way. We need someone comfortable working in a manufacturing plant, you will occasionally be in the plant, which is not climate controlled, fixing workstations and troubleshooting faulty systems. Flexibility and strong critical thinking skills are required to be successful in this role. We have a fast-paced environment and need someone that can keep up

Daily Tasks

Much of your day will consist of break/fix issues as they arise

Assist with upgrades on software, hardware, security, and patches

Support our office staff to keep the company running smoothly: Email, VPN, Security/Access, Office Equipment (Computers, Printers, Scanners, etc.), Troubleshooting, Updating software, etc.

Manage phone system setup and maintenance: IVR, and desktop devices

Work with the IT Director to maintain security & surveillance systems

Act as secondary support for wireless access points & network/performance issues

Manage Company IT Inventory, assisting with tracking, orders and supplies-anticipate upcoming needs and have equipment ready when needed

Networking

Secondary Support for Servers and VM maintenance

Provides support to ERP System Admin and IT Director for daily tasks as needed

Special Infrastructure Projects

Knowledge

Familiarity with SharePoint, & Microsoft Dynamics is a plus

Comfortable with Windows and Apple devices

General knowledge of MFA processes

Basic understanding of security and monitoring systems-NVR, RMM, etc.

What we offer

Health, dental, vision, life all the basics

Short-Term & Long-Term Disability Insurance paid by the company

Teledoctorso you can facetime a doctor and avoid the lines and sick people.

401k retirement

Paid Time Off

Equal Opportunity Employer, including disabled and veterans.

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