Senior Solar Customer Success Manager

2 weeks ago


Los Angeles, United States Electrum Full time

Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you will be responsible for ensuring our solar customers have a positive customer experience while they install their solar system. This is an exceptional opportunity for a seasoned project manager to take their career to the next level by working with a dynamic and fast-growing company at the forefront of the renewable energy industry.

This role reports to the VP of Revenue Operations.

Responsibilities

  • Lead the coordination of solar project management between Electrums customers and contractor network
  • Manage Electrums solar installation network to provide a first class customer experience
  • Maintain accurate and up to date profiles for Electrums solar contractor network
  • Establish and maintain relationships with key partners to drive business growth and innovation
  • Develop SOPs to meet and improve customer success KPIs
  • Align and coordinate fulfillment strategy with sales and marketing teams to ensure a delightful experience throughout the customer journey
  • Analyze market trends, customer needs, and competitor activity to continuously improve customer success strategies and tactics
  • Meet or exceed quarterly and annual timeline and conversion targets and provide regular reports on performance and forecast
  • Manage and resolve customer and installation company escalations

Qualifications

  • Bachelor's degree in Operations Management, Engineering, or a related field
  • 5+ years of experience in project management, with a proven track record of success in customer experience
  • Experience in construction or solar project management preferred
  • Strong leadership skills, with experience managing and motivating teams
  • Experience managing 3rd party partners or vendors preferred
  • Excellent communication, interpersonal, and negotiation skills
  • Knowledge of renewable energy industry and products is preferred
  • Experience working in a fast growing organization
  • Adaptive mindset and the ability to work independently in a dynamic environment
  • Ability to partner, collaborate and influence cross functional areas (e.g., Sales, Marketing, Business Development, Technology)
  • Desire to stretch, learn and take on new tasks and responsibilities


  • Los Angeles, United States Electrum Full time

    Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you...


  • Los Angeles, United States Electrum Full time

    Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you...


  • los angeles, United States Electrum Full time

    Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you...


  • Los Angeles, California, United States Powerful Solar Full time

    Sales PositionWe are seeking a skilled Solar Sales Consultant to join our growing team at Powerful Solar Inc. The ideal candidate will have a proven track record of success in sales and a passion for renewable energy.The successful candidate will be responsible for identifying potential customers, generating leads, and closing deals with homeowners who are...


  • Los Angeles, California, United States Powerful Solar Full time

    Company OverviewPowerful Solar, Inc is a rapidly growing leader in the solar industry, dedicated to transitioning the world to renewable energy.We are obsessed with providing an exceptional customer experience and only welcome top-tier individuals into our team.Salary and BenefitsThe estimated salary for this position is $40,000.00 - $100,000.00 per year,...


  • Los Angeles, California, United States Powerful Solar Full time

    Job Title:Solar Energy Sales RepresentativeCompany Overview:Powerful Solar, Inc is a leading solar energy company with a focus on transitioning the world to renewable energy. We are committed to providing an exceptional customer experience and only hire top-tier individuals.Salary:$40,000 - $100,000 per year, plus commission-based bonuses.Job...


  • Los Angeles, California, United States Standard Solar Full time

    Job DescriptionThis role leads the development of distributed solar assets from land acquisition to shovel-ready DG solar and storage projects. The ideal candidate has 2-3 years of solar project development experience, a strong understanding of real estate and project entitlement, and proficiency in project management tools.About Standard SolarStandard Solar...


  • Los Angeles, California, United States Standard Solar Full time

    Job SummaryThis role leads the development of distributed solar assets from land acquisition to shovel-ready DG solar and storage projects. The ideal candidate has 2-3 years of solar project development experience, a strong understanding of real estate and project entitlement, and proficiency in project management tools.About Standard SolarStandard Solar is...


  • Los Angeles, California, United States Powerful Solar Full time

    About the RoleThe successful candidate will have strong communication and negotiation skills, with a proven track record of success in sales or door-to-door canvassing. You will be working independently to set appointments with Senior Sales Representatives and generating interest in our solar energy solutions.We offer a flexible schedule, with 4-hour shifts...


  • Los Angeles, California, United States Powerful Solar Full time

    About the JobWe are looking for an experienced sales professional to join our team as a Solar Energy Conversion Specialist. As a key member of our sales team, you will be responsible for promoting solar energy solutions to homeowners in Los Angeles County.Key Responsibilities:Conduct door-to-door sales in predetermined neighborhoods in Los Angeles CountyUse...


  • los angeles, United States Oncore Solar Full time

    We are a dynamic and rapidly growing company specializing in Solar Energy, Security Systems, and Water Filtration solutions. We are committed to providing our customers with top-quality products and exceptional service. Our mission is to make homes and businesses safer, more efficient, and environmentally friendly.Job Description:We are seeking highly...


  • Los Angeles, California, United States California Energy Builders Full time

    Job DescriptionWe are seeking a highly motivated Senior Solar Marketing Strategist to join our team at California Energy Builders. In this role, you will be responsible for developing and executing marketing strategies that drive lead generation, brand awareness, and customer engagement for our solar clients.About the RoleThis is a full-time position based...


  • Los Angeles, United States Pacificsky Solar LLC Full time

    Estimated Salary: $80,000 - $110,000 per yearJob DescriptionWe are seeking a skilled Solar Panel Installation Manager to oversee solar installation projects from start to finish. The ideal candidate will have experience installing solar panels and related equipment, as well as a strong understanding of electrical systems.


  • Los Angeles, United States Oncore Solar Full time

    We are a dynamic and rapidly growing company specializing in Solar Energy, Security Systems, and Water Filtration solutions. We are committed to providing our customers with top-quality products and exceptional service. Our mission is to make homes and businesses safer, more efficient, and environmentally friendly.Job Description: We are seeking highly...


  • Los Angeles, United States Oncore Solar Full time

    We are a dynamic and rapidly growing company specializing in Solar Energy, Security Systems, and Water Filtration solutions. We are committed to providing our customers with top-quality products and exceptional service. Our mission is to make homes and businesses safer, more efficient, and environmentally friendly.Job Description: We are seeking highly...


  • Los Angeles, California, United States California Solar Full time

    Lead Generation and Appointment Coordinating RoleSemper Solaris is a leading solar installation company with offices in California, seeking an experienced and motivated Solar Installation Coordinator to join our team. We are committed to excellence and have earned a reputation as one of the top solar companies in the state.About the JobWe are looking for a...

  • PV Solar Designer

    2 months ago


    Los Angeles, United States American Array Solar Full time

    Job DescriptionJob DescriptionCreate overlay and send to customer for approvalDesign and review construction documents for solar plan setProduce PV/ Energy Storage System designs for residential rooftop, ground mounts and commercial projectsPerform ampacity, voltage drop, conduit fill, load calculations, string sizing and other preliminary engineering...


  • Los Angeles, California, United States Standard Solar, Inc. Full time

    Job SummaryWe are seeking a skilled Master Solar System Designer to join our team at Standard Solar, Inc. This role will involve designing commercial-scale solar electric systems and managing technical tasks from site evaluation through system design.About the RoleThe successful candidate will be responsible for creating design deliverables, executing...


  • Los Angeles, United States Pacificsky Solar LLC Full time

    Descripción del PuestoCantidad estimada mensual: $12,000 - $18,000 MXNNuestra empresa líder en energías renovables busca un profesional experimentado para liderar proyectos de instalación solar. El ideal candidato tendrá al menos 5 años de experiencia en la instalación y mantenimiento de paneles solares y equipos relacionados.Responsabilidades:Liderar...


  • Los Angeles, United States LA Solar Group Inc Full time

    Residential Solar Sales Career OpportunityThe LA Solar Group Inc is looking for a highly motivated Residential Solar Sales Professional to join our team in CA. This is a fantastic opportunity to advance your career in the solar industry while working with a reputable company that values its employees and customers alike.About the Job:Work independently to...