Night Area Manager, Environmental Services 40HRS Monday-Friday Rotating Weekends/Holidays
3 weeks ago
This position will be responsible for the financial performance, Hospital cleanliness, Patient satisfaction, and employee satisfaction.
Under the general direction of the Senior Manager/ Assistant Director of Environmental Services and within established hospital and department policies and procedures, the Area Manager(s) manage a broad range of activities related to the development, implementation, and oversight of institution-wide Environmental Services programs. Make broad operational decisions consistent with the missions of the hospital and the department.
Assists Senior Manager / Assistant Director with the development, implementation and interpretation of policies and procedures. Assists with the development of operating and capital budgets.Responsibility for budget oversight for areas of operational responsibility
Supports supervisors in interpretation of hospital and department policies and procedures.
Responsible for the direct management of up to 4 Environmental Services Supervisors and indirect management of up to 75 Environmental Services staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for the administration of the department in absence of the Senior Manager and Asst Director. Assists the Environmental Services Leadership team with the development, implementation and interpretation of policies and procedures. Assists with the development of operating and capital budgets.Responsibility for budget oversight for areas of operational responsibility.
- Assists the Senior Manager and Asst Director with the direction and implementation of the department's in-service training programs and with ongoing on-the-job training and staff development.
- Conducts and documents regular staff meetings; interacts with other departments to plan, evaluate, and coordinate the activities of the Environmental Services Department.
- Assists with the development and/or implementation of service improvement initiatives (organization-wide and area-specific), participating (and sometimes leading) on organizational and area improvement teams.
- Lead the effort to ensure that Divisional resources (equipment/personnel/resources) are deployed efficiently, including but not limited to continual monitoring and assessment of JCAHO compliance requirements.
- Establish positive and effective relationships with Service Line Nursing Leadership and key Support Services staff to develop trust between departments who share a common goal - patient and staff satisfaction.
- Makes recommendations relating to resource allocation and systems management. Purchases and manages inventory and distribution of supplies and equipment related to operational responsibilities.
- Interfaces with vendors and service customers to coordinate services, building/grounds maintenance, pest control, and temporary help.
- Fiscal management responsibilities include, in part:on-going accountability for cost as related to daily service, appropriate scheduling of projects to ensure best utilization of resources - both human and material, appropriate use of over-time budget and with the provision of data necessary to develop the operating and capital budgets. Responsibility for budget oversight for areas of operational responsibility
- May be present in secure medication storage areas and are allowed incidental access to medications.
- Assigns hours and areas of work to provide optimum services while insuring maximum productivity.Establishes work parameters for areas of operational responsibility. Reviews daily resource requirements and productivity indices. Coordinates staffing, as required, in each area of responsibility.Prepares and submits computerized reports documenting productivity.
- Human Resource management functions include, in part: interviewing, hiring, orienting, performance evaluations, counseling and disciplinary actions for four (4) Supervisors and up to Seventy-Five (75) staff members.
- As a member of the department and division's management team, Area Managers must foster an environment that encourages high productivity and job satisfaction.
- Acts as a liaison between subordinate supervisors and the Human Resources Department.Counsel's direct and indirect reports regarding appropriate employee relations, strategies, and techniques.
- Directly coordinates cleaning activities with user departments to provide effective & efficient service delivery. Adjusts programs as necessary to enhance service delivery. Conducts and documents routine quality service inspections to monitor service delivery and determine opportunities for improvement. Oversees supervisory implementation of quality assurance inspection program to ensure compliance and effectiveness.
- Completes on a timely basis (including but not limited to) employee accident reporting forms, quality assurance inspection forms, project logs, performance appraisals, disciplinary actions, and patient satisfaction surveys.
- Inspects functional areas to determine quality and quantity of services provided.Evaluates the physical condition of the facility and prioritizes and develops action plans to address deficiencies on an on-going basis. Recommends painting, repairs, furnishings, and relocation of equipment to improve sanitation, appearance, and efficiency. Tours areas of responsibility several times daily to ensure that standards of cleaning and targeted performance standards are met. Proactively addresses opportunities for improvement of service delivery.
- Performs other similar or related duties as assigned or necessary.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
- Ability to pro-actively interact and/or negotiate with customers in sometimes stressful situations.
- Accounting and analytical skills required to assist with budget preparation, staffing, quality and operations data analysis and reporting.
- Requires proficiency in the use of computer programs (Kronos, Peoplesoft, MS Word, Excel, Access, Outlook, etc.).
- Excellent interpersonal skills required to provide effective horizontal and vertical management of personnel to develop and maintain cooperative working relationships with hospital personnel.Ability to proactively interact with patients, visitors, and staff.
- Requires current knowledge of regulatory codes and accreditation standards (DPH, JCAHO, EPA, OSHA, DEP, etc.) related to operational responsibilities.
- Requires training and employee relations skills.
- Requires analytical skills to appropriately assess training and quality improvement needs and to implement effective programs.
- Requires independent judgement needed to deviate from standard policies, procedures, and schedules as necessary.
- Bachelor's degree preferred. Additionally, a minimum of 5 years of progressively more responsible experience.
- Superlative service excellence and the ability to place the needs of the customer first.
- Excellent demonstrated communications skills both oral and written.
- Demonstrated management and training skills to train, motivate, direct and control activities of subordinates.
- Must become a Certified Health Care Environmental Services Professional (CHESP) within the 1st Year of employment.
- Requires ability to conduct multiple daily tours of the facility.
- Exposure to chemical agents and biomedical waste
- Ability to manipulate up to 25 pounds.
- Flexibility to cover all shifts, as needed.
- Responsible for the direct management of up to 4 Environmental Services Supervisors and up to Seventy-five Environmental Services staff.
- Denotes essential functions.
EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
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