Food Runner

3 weeks ago

Fort Lauderdale, United States Broward Center for the Performing Arts Full time
  • Utilize professional interactions, effective communication, and relationship development throughout all PACA situations.
  • Work with the Food and Beverage Manager to set and work towards professional development goals and actively engage in the Performance Appraisal process.
  • Maintain ongoing communication with Food and Beverage Manager regarding the development of the role of the Food runner position.
  • Remove used tableware between courses; clear and reset tables after guests leave.
  • Assist Servers in delivery of orders to guests' tables.
  • Obtain service area assignment at the beginning of each shift and oversee needs of the service area during shift.
  • Promptly greet guests as they are seated and bring water to the table.
  • Remove used tableware between courses and provide tableware for the next course.
  • Clear tables after guests. Take tableware to the dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
  • Promptly clean tabletops, chairs, and booths between seating. Check floor and clean as required. Reset tabletop.
  • Respond appropriately to guest requests. Communicate guest requests to the server as needed.
  • Communicate with server and hostess to assure efficient seating, table utilization and customer service.
  • Thank guests as they are leaving.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Washes dishes in the absence of the dishwasher and/or as directed by the severs and manager.
Core Competencies
  • Give prompt, courteous, and attentive service to all our guests.
  • Ensures the quality of the food and overall guest experience is excellent.
  • To actively contribute to the enhancement of the PACA's culture.
Knowledge and Abilities
  • Able to communicate effectively, both verbal and written, in English.
  • Knowledge of food and beverage preparation and service standards.
  • Have excellent hospitality, relational, and etiquette skills.
  • Self-motivated with excellent organizational skills and attention to detail.
  • Able to work with little or no supervision to effectively serve customers.
  • Able to lift and carry heavy food trays and other restaurant equipment weighing at least ten pounds and work standing, walking, bending, reaching, kneeling, and squatting for several hours.
  • Able to work independently and as part of a team in a fast-paced environment.
  • Be comfortable with a high volume of customer contact.
  • Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
  • Able to maintain a positive attitude and an even disposition in customer service situations.
  • Able to work a flexible schedule, including extended hours, nights, weekends, and holidays.
  • Able to work effectively and positively with others.

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