Trainer, Medical Assistant, Transitions

4 weeks ago

Fort Myers, United States American Oncology Management Company Full time

Location:

Work At Home

Pay Range:

$16.72 - $27.86 Position Summary

Subject matter expert on transition issues related to this function, offering support and leadership to staff transitioning to a new organization, and acting as an advocate for change of necessary policies. To embed transition within the organization, delivering capability for staff to understand and respond appropriately to transition-related issues. Evaluate current processes and make recommendations on how to integrate them into new processes within a new organization. Will demonstrate a thorough and detailed understanding of all JBI's to ensure they are applied appropriately during the integration process. Will be responsible for overseeing and providing training of staff from various locations, both in person and via webinar. Will be expected to assist in other areas when requested to ensure a smooth transition. Extensive travel, including extended stays out of state will be required.

Qualifications

Education

  • High school education OR GED required.

Certifications/Licenses

  • Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

  • MA Certification preferred and maybe required per state.

  • Obtain and maintain BLS certification.

Experience

  • Minimum of 5-7 years of MA experience that includes specific experience running a clinic lab is required.

  • Strong knowledge of electronic medical record (EMR) software required.

  • Attention to detail with strong ability to multitask.

  • Strong verbal and written communication skills to interact with a wide variety of personalities.

Interpersonal Skills

  • Fluency in the English language for the ability to effectively communicate and interact with coworkers, hospital staff, patients, public, physicians, and their staff.

  • When problems arise, the Clinical Nurse Manager will write and deliver any necessary employee counseling.

Core Capabilities

  • Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

  • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

  • Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) is an active listener, and effectively provides balanced feedback.

  • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

  • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

  • Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

  • Computer Skills:

    • Proficient in MS Office Word, Excel, Power Point, and Outlook required.

    • Knowledge of Workday

Travel: > 75%

Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM. Occasional weekend work may be required pending transition/clinic needs.

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