HVAC Dispatcher

Are you a master of organization and communication? Join Parker Heating and Air as our next full-time HVAC Dispatcher in Parker, CO We offer a competitive compensation of $18-$32/hr and a comprehensive benefits package, including 100% paid health insurance, 100% paid Aflac supplemental insurance, a 401(k) plan with up to 5% company match, paid vacations, new company vehicles and equipment, flexible working hours, and fun company parties & events. This is your chance to be the vital link between our customers and technicians, ensuring smooth operations and exceptional service every day

ABOUT THIS ROLE

This HVAC Dispatcher position offers a convenient schedule from 8:00 am to 5:00 pm, Monday through Friday.

As our HVAC Dispatcher at Parker Heating and Air, each day unfolds like a well-planned symphony. You expertly:

• Dispatching and scheduling service calls to field technicians to provide prompt, convenient service and time/mileage-efficient routes for technicians.
• Updating and informing clients on maintenance requirements and new services.
• Use ServiceTitan software to take customer calls, ensure that our clients are heard, and receive the best customer service possible.
• Providing basic office duties

OUR COMPANY

We are a customer-focused heating, air-conditioning, and plumbing company for which excellence has been our hallmark since 2002. From winter's chill through the dog days of summer, our primary goal is to keep our clients' homes, throughout the southeast Denver Metro Area, comfortable for them and their families. But, that's just the beginning We also offer them peace-of-mind as we ensure that their equipment operates safely, saves them money on their fuel bills, and delivers relief to those with allergies.

We take special pride in the people we train and employ, a fact that is obvious in their attitude and integrity. We wouldn't have received a 2017 Angie's List Super Service Award and a 2019 Nextdoor Neighborhood Favorite Award without them In order to attract and retain such awesome employees, we offer top pay, nice incentives, great benefits, extra perks, and opportunities to learn and advance in their career. We are an in-house testing facility for NATE certification and provide it to our employees at no charge.

WHAT WE'RE LOOKING FOR IN AN HVAC DISPATCHER

You might be perfect for this position if you can meet the following qualifications:

• Working knowledge of ServiceTitan
• Experience with Microsoft Office, email, and internet
• First-class customer service skills
• Phone skills
• Communication skills (in-person and over the phone)
• Organizational and time management skills
• Attention to detail skills
• A desire to learn
• Ability to consistently commute to Parker, CO
• Dispatching experience (preferred)
• Familiarity with the HVAC industry is preferred

If you think this HVAC Dispatcher job aligns with your requirements, then applying is simple. In fact, you can complete the initial application in about three minutes. We can't wait to hear from you

---