Help Desk Engineer
4 weeks ago
As a Fast Response Help Desk Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:
The Client experience
On-site / Remote service
Documentation of Client networks
Training Clients on basic IT, security, and productivity best practices
Finding Business IT solutions
You will be accountable for:
Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
Configure file, print and remote access services
Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
Backup Maintenance
Ability to provide accurate time estimates for how long a task will take
Ability to quickly learn new technologies through the use of self-study materials and intuition
To be successful, you have:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls
Experience with Terminal Services
Understanding of relationship between switches, patch panels and connecting nodes to a network
Understanding of DNS services
Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
Working Knowledge of Wireless Technologies
Credentials and Experience:
Education in Networking is great, but experience, passion and culture will win the day
Net+ are required within the first 180 days of hire
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