Help Desk Engineer

4 weeks ago


Chicago, United States Sundog Inc Full time

As a Fast Response Help Desk Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:

The Client experience On-site / Remote service Documentation of Client networks Training Clients on basic IT, security, and productivity best practices Finding Business IT solutions

You will be accountable for: Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences Configure file, print and remote access services Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Backup Maintenance Ability to provide accurate time estimates for how long a task will take Ability to quickly learn new technologies through the use of self-study materials and intuition

To be successful, you have: Experience required with Windows desktop operating systems Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Experience with Terminal Services Understanding of relationship between switches, patch panels and connecting nodes to a network Understanding of DNS services Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear Working Knowledge of Wireless Technologies

Credentials and Experience: Education in Networking is great, but experience, passion and culture will win the day Net+ are required within the first 180 days of hire

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