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Shift Manager

2 months ago

St Louis, United States PokeDoke Full time
Description
Job Description

We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers. Shift Manager responsibilities include delegating tasks to restaurant staff, addressing diners' queries and ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we'd like to meet you. Ultimately, you will help us create a memorable dining experience for our guests and increase our profitability.

Responsibilities
  • Delegate tasks to restaurant staff and supervise their performance
  • Maintain a fully-stocked inventory and order food supplies, as needed
  • Arrange to have shifts covered (e.g. when employees take time off)
  • Help staff resolve on-the-job challenges
  • Ensure client satisfaction and gracefully handle any complaints
  • Open or close the restaurant (when responsible for the first or last shift)
  • Inform the next Shift Manager about pending tasks
  • Report maintenance and training needs
Skills
  • Proven experience as a Shift Leader or relevant role in a restaurant
  • Good knowledge of restaurant operations (like managing reservations and payments)
  • Availability to work different shifts, including weekends
  • Basic knowledge of bookkeeping procedures
  • A customer service approach with the ability to manage complaints with professionalism
  • Excellent organizational skills
  • Team management abilities
  • BSc in Restaurant Management, Business Administration or similar field
  • Certification from a culinary school is a plus
we are seeking a friendly Restaurant Line Server who can deliver excellent customer service while memorizing our menu items. we are a quick serve style restaurant where customers build there bowls down the line like subway. The Restaurant Line Server will be responsible for taking food orders from customers, building the proper bowl the customer orders and helping the customer down the line. If you have previous experience as a Server in a popular restaurant and a dedication to providing excellent service to customers, we want to hear from you.

Restaurant Line Server responsibilities

Take customers' food and drink orders

Upsell customers on specials

Ensure that all orders are accurate and made for each customer in a timely manner

Suggest appetizers and meals to customers based on the menu and specials

Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience

Confirm orders with any food allergies and restrictions

Assist with keeping line, dinning, and kitchen areas clean

Prep line items

Check out customers and ensure the right change is given

Restaurant Server skills

High school diploma/GED required

2+ years' Server experience preferred

Must be able to work on your feet up to 8 hours

Strong customer service skills required

Ability to utilize a restaurant POS software platform a plus

Ensure that items are restocked, and the food prep area and kitchen are cleaned and sanitized at the end of your shift

Job Type: Full-time

Pay: $18.00 to $21.00 /hour after tips

Requirements
  • Previous experience as a restaurant manager
  • Extensive food and beverage knowledge, and the ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Great leadership skills
  • Familiarity with restaurant management software
  • Demonstrated ability to coordinate a staff