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Shift Manager
2 months ago
Job Description
We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers. Shift Manager responsibilities include delegating tasks to restaurant staff, addressing diners' queries and ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we'd like to meet you. Ultimately, you will help us create a memorable dining experience for our guests and increase our profitability.
Responsibilities
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully-stocked inventory and order food supplies, as needed
- Arrange to have shifts covered (e.g. when employees take time off)
- Help staff resolve on-the-job challenges
- Ensure client satisfaction and gracefully handle any complaints
- Open or close the restaurant (when responsible for the first or last shift)
- Inform the next Shift Manager about pending tasks
- Report maintenance and training needs
- Proven experience as a Shift Leader or relevant role in a restaurant
- Good knowledge of restaurant operations (like managing reservations and payments)
- Availability to work different shifts, including weekends
- Basic knowledge of bookkeeping procedures
- A customer service approach with the ability to manage complaints with professionalism
- Excellent organizational skills
- Team management abilities
- BSc in Restaurant Management, Business Administration or similar field
- Certification from a culinary school is a plus
Restaurant Line Server responsibilities
Take customers' food and drink orders
Upsell customers on specials
Ensure that all orders are accurate and made for each customer in a timely manner
Suggest appetizers and meals to customers based on the menu and specials
Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
Confirm orders with any food allergies and restrictions
Assist with keeping line, dinning, and kitchen areas clean
Prep line items
Check out customers and ensure the right change is given
Restaurant Server skills
High school diploma/GED required
2+ years' Server experience preferred
Must be able to work on your feet up to 8 hours
Strong customer service skills required
Ability to utilize a restaurant POS software platform a plus
Ensure that items are restocked, and the food prep area and kitchen are cleaned and sanitized at the end of your shift
Job Type: Full-time
Pay: $18.00 to $21.00 /hour after tips
Requirements
- Previous experience as a restaurant manager
- Extensive food and beverage knowledge, and the ability to remember and recall ingredients and dishes to inform customers and wait staff
- Great leadership skills
- Familiarity with restaurant management software
- Demonstrated ability to coordinate a staff