Seafood Service Clerk

7 months ago

Shakopee, United States Hy-Vee Full time
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Seafood Service Clerk

Department: Seafood

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Wraps, trims, stocks cases, and receives merchandise in the Seafood Department.

Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism
Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Seafood Department Manager; Assistant Seafood Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Wraps, weighs, and labels product.
  • Reviews the status and appearance of the food for freshness, then stocks cases or rotates product.
  • Finishes display details including seafood for traying.
  • Prepare and organize seafood items for display.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Replenishes and organizes the coolers.
  • Reports out-of-stock products to appropriate personnel.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
  • Prepares some signs for the department.
  • Orders replenishment merchandise as directed by management.
  • Assists in other areas of store as needed.
  • Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics
  • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
  • Ability to do simple addition and subtraction; copying figures, counting and recording
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience
  • High school diploma or equivalent required
  • Food Safety training;
  • Six months previous related work experience.
Physical Requirements
  • Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
  • Must be physically able to exert up to 85 pounds of force (energy exerted) occasionally; exert up to 40 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
  • Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.


Working Conditions

This position is continually exposed to a cool environment and dampness. There is frequent noise from the saws, exposure to cleaning solvents, and possibility of electrical shock. This is a fast paced work environment.

Equipment

Knives, Grinders, Patty Maker, Slicer, Pallet jack, Tumbler, and Wrapping system

Contacts

Deals with customers on a daily basis and vendors/suppliers on an as needed basis.

Are you ready to smile, apply today.

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