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Customer Service Rep06085 Indian Head Highway
2 months ago
Job Description
CSR - Insider Position Description
Department: Store Operations
Job Title: CSR - Insider
FLSA Classification: Non-Exempt
Reports To: General Manager
Regional Operations Manager secondary report
Direct Reports: N/A
Indirect Reports: N/A
Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. You'll love the buzz of friendly competition.
There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you'll be responsible for making our great pizzas. As a CSR you'll still help out with pizza making, but you'll be more about front-line customer care.
Many Team Members began their careers as CSRs and Pizza Makers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Dominos; go somewhere else to be average.
Pizza Maker responsibilities:
Making Domino's high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
Taking customer orders and up selling
General cleaning & organization duties
CSR responsibilities:
Taking orders over phone and in person
Greeting customers within 10 seconds
Building relationships with customers
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough.
If you've got your eye on developing a rewarding Domino's career, or you're just looking to earn some extra dollars in your spare time there's something for everyone in-store.
Perks of the job:
From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.
Domino's in-store staff enjoy:
Greater variety
Smaller teams, make friends easier
Flexible hours
Fast career progression
Training opportunities & rewards
Minimum requirements and expectations:
A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:
An EXCEPTIONAL and POSITIVE attitude
You must be 16 years of age or older.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person
Talking and hearing on telephone
Near and mid-range vision for most in-store tasks
Depth perception
Ability to differentiate between hot and cold surfaces
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Ability to stand for long periods of time: Most tasks are performed from a standing position.
Yellow Hammer Pizza of MD, LLC TA Dominos Pizza is an Equal Opportunity Employer.
