Senior Program Manager

2 weeks ago

Williamsport, United States CareerBuilder Full time

The Senior Program Manager will act as the primary customer contact for all program activities. Lead customer engagement activities including regularly scheduled teleconferences, technical interchange meetings, performance reviews, as well as Bid & Proposal activities. Directs all phases of programs from inception through completion. Develop and maintain program schedules and manage the cross-functional team to meet deadlines set forth in program plan. Lead internal cross-functional meetings and assignments spanning technical, quality, delivery, inventory, cost and price. Coordinate and prepare proposals, budgets, program reviews and financial plans. Responsible for overall customer satisfaction, profitability and risk management.

Primary or Major Responsibilities:
Spartronics is a leader in complex electronics manufacturing and design services, serving customers in defense, aerospace, space, medical device, instrumentation & control, and life science markets. Spartronics is growing rapidly with manufacturing locations domestically in Williamsport PA, Logan UT, Brooksville FL, Watertown SD, Plaistow NH and Internationally in Mexico and Vietnam. This position is to support the growth in Aerospace & Defense customers in Williamsport PA.
Foster highly effective customer relationships and deliver exceptional customer satisfaction
Lead customer Bid & Proposal activities with on-time and accurate submission; including internal reviews for strategic opportunities with Executive Leadership prior to submission
Shape the financial performance of your assigned customers/programs to drive revenue and Operating Income growth, as well as effective inventory and cash management
Maintain a firm understanding of customer and market prices, bid strategy, probability-of-win, status of bids submitted and lessons learned for lost proposals
Host and lead regular customer Business Reviews (on-site or virtual), including preparation of presentation material
Lead internal Program Reviews with Executive Leadership to status assigned programs regarding quality, delivery, financial, forecast, risks and opportunities
Growth oriented, able to facilitate and identify new revenue and program opportunities with existing customers
Maintain risk registry and risk mitigation activities related to delivery, technical and financial risk
Work closely with Business Development to help on-board new customers and programs
Review customer scorecards, feedback and complaints to drive continuous improvement activities related to quality, delivery and customer satisfaction
Establish and maintain a 12-month rolling forecast; improvement forecast accuracy through customer inputs, analysis and business intelligence
Manage backlog revenue planning with appropriate forward-looking visibility. Clearly identify backlog which cannot be executed due to customer holds/technical/material or other constraints
Coordinate with internal stakeholders for action item tracking and closure, as well as accurate commitments and delivery status
Execute effective and on-time program start-up with Sales Order entry, Contract Reviews, Change coordination and complete/accurate customer Technical Data Packages
Facilitate effective business decisions, analysis, pricing and impact of customer Return Material Authorization for in-warranty and out-of-warranty repairs
Lead excess/aging inventory related analysis and action with the customers
Maintain core metrics and KPIs; identifying actions and improvements
Provide leadership, mentoring and coaching to assigned Associate Program Manager supporting your customers/programs
Bachelors degree (Business or Engineering field preferred)
7-10 years of relevant work experience
Excellent customer service and leadership
Negotiation of contract requirements, schedule, cost and price
Proficient at multitasking and prioritization
Computer skills including Microsoft Office Excel, PowerPoint, Word
Excellent verbal and written communication
Technical acumen with ability to simplify and succinctly explain complex issues
Executive presence, able to manage interactions with leaders from other organizations
Effective presentation skills to Executive leadership, internally and externally
Exceptional financial acumen, able to budget, analyze costs, price and drive profitability
High energy and desire to work in a fast-paced environment
Confident decision-maker and results oriented
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).
All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Spartronics LLC is an Equal Opportunity Employer/Veteran/Disabled 41 CFR 60-1.4
Spartronics is trusted by our customers world-wide in the production of their mission-critical or highly-regulated complex products and systems. Our global supply chain and manufacturing processes ensure optimum quality and reliab
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